Urban有Wi-Fi的飯店

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

房間,陽台,房間和餐廳的景色真的很好。但他們在接待客戶服務方面只需要改進一件事。 我入住的時候籤的房間和真正收到的房間不一樣,他們換了房間沒有通知,我問爲什麼他們說裏面是同一個房間,但是完全不一樣,換的房間根本沒有隱私。在入住期間,我們必須關閉窗戶。 而且我入住的時候要求延遲退房,他們告訴我早上最後一天檢查,最後一天我又要求延遲2小時退房,他們拒絕了我的要求甚至沒有檢查系統,只是說不。我對他們的態度非常失望。當我檢查網站時,剩下很多房間。 衆所周知,桑給巴爾是度假的地方。度假的地方大多數5星級酒店,由於航班時間,他們運行退房時間非常靈活。沒有值得在客戶服務中獲得5星級。

前台提供了一間已有人入住的房間，深夜23:00我們辦完入住打開房門已有一位中年男士在床上入睡，那位男士受到了驚嚇並且十分生氣，同樣的，我們也非常的驚嚇並且感覺十分尷尬。對於這樣的誤會，前台僅向該男士表達了歉意，並未對我們道歉。 更換房間後，我們的雙床房被換成了大床房。酒店並未對此作出解釋，由於夜深，我們放棄了換床休息了。 房間內有黴味，和一瓶喝完的礦泉水瓶，並沒有打掃乾淨。早餐時餐廳有很多蒼蠅亂飛。 對於此次住宿經歷，我感到十分不滿。

The location is perfect. Short walking distance from the main areas in Stonetown. The pool is lovely and the breakfast rooftop view was really nice in the morning. The only downside: i upgraded us to a suit and it was a mistake. There was only an old bathtub and it was really gross. The normal rooms would have been much better to stay in, so don’t upgrade. Other than that, we had a lovely stay.

一般來說,位於老城中心的不錯的酒店。如果帶了很多行李,請隨時準備出租車不能直接到達酒店,因爲酒店所在的街道是步行的。距離最近的車站步行大約50米。早餐是“瑞典式桌子”。舒適的牀墊和頭。浴室有衣和腳毛巾。浴室/廁所用新管道清洗。房間裏還有電視。

很不錯的酒店。位置方便到所有石鎮景點。如果有任何問題前台經理會盡她最大的努力糾正情況。我唯一無法修復的問題是食物,或者可能是他們爲房間重新填充的水。我建議謹慎,只喝瓶裝水。不要吃未經煮熟的東西(用冰等製成的沙拉汁)而且你不會把大部分時間都花在浴室裏。

房間很好也很乾凈。服務相當可以，很主動。環境一級棒。附近300米還有桑島唯一一箇中餐廳，性價比很高。值得推薦。但是酒店推薦的出海看海豚和監獄島比較貴，有條件還是外面找。

酒店在離石頭城很近，不過在小巷子裏，相對不太好找，路邊有路標，需要仔細留意。早餐餐廳在頂樓，視野還不錯，能夠看到海。

這家酒店真的是五星級酒店，您有一個大房間，不像標準酒店房間，我欣賞美景，游泳池也是家庭聚會的好地方，因為酒店有小童活動