「The hotel service, location and cleanliness are all excellent except for the wi-fi or poor internet connection.
I booked a De Luxe hotel for my parents who are seniors so they can relax and enjoy watching fave movies, series, browse internet while resting and most importantly that we can easily connect to check them thus, the room has a poor wifi connection.
Both were unable to use wifi during their 5 day stay and need to use their own data. They can connect to hotels wifi but need to go near the room door, least expected to a De Luxe Room.
We were expecting that they will have a good wifi connection as its a De Luxe Room and an expensive room.
Kindly improve your internet connection especially to your senior guests who wish to chill and relax only and can no longer use other amenities for their safety.
Thank you.」
「It was a good place for a large group to stay.
The water supply is very good, amenities as well.
It's far from the city and ideal to have your own vehicle or rent a car to travel from the city back to the apartelle, vice versa or anywhere else in the city.
Areas for improvement:
Receptionists must be ready to welcome the guest because booking was made ahead of time and was informed of the late check in.
We waited quite a long time to attend.
The distance from the city must be updated on the website and travelling time.
The contact number also needs to be updated because the number posted on the website is not the correct number. Not contactable.
Words of appreciation to the management:
We appreciated so much that despite the no refund policy, we still receive a little refund of our entire 4 nights booking.
We only stayed one night because of the far distance from the city.
Overall, the place is still recommended.
I will consider it in the future and include to
Plan the transportation.
Thanks Arkas apartelle management.」