Confusion on check in as we were charged sanitation and environmental fee but our booking said we had already paid that to Trip.com. My room was great - but friends room had issues (door fell off hinges, safe didn't work and hot water didn't work - when maintenance came to fix a yellow sludge came out of the pipes!), Awesome a la carte breakfast on ground floor (could have buffet of ALC) with delicious fresh food (much nicer than buffet). Fabulous location on the marina and free parking. This is my second stay and would stay again. This was my first Trip.com experience so was cautious - but it was awesome. I got a great hotel in Cabo for the lowest price of all platforms.
Our stay at Corazon Cabo was more of a nightmare than a dream vacation, so much so that we ended up cutting our trip short.
The hotel’s tasteful decor and prime location initially seemed to promise an idyllic stay. However, the reality turned out to be quite different, and not in a good way.
We were subjected to an intense, incessant push for a timeshare presentation, which felt more like a scam than a genuine opportunity. Despite declining on numerous occasions (well into double digits), the sales pressure from the hotel staff was relentlessly intrusive, turning our supposed relaxing getaway into a stressful experience.
The deception didn’t stop there. When we tried to book an activity through the hotel, we discovered that they attempted to charge a higher price than listed, and once again, tried to rope us into their timeshare program. These unscrupulous practices left us questioning the hotel’s business integrity.
Further dampening our experience was the hotel’s decision to turn off the AC in the common areas during periods of low occupancy. This cost-cutting measure, carried out without consideration for guest comfort on sweltering hot days, was a glaring indication of the hotel’s disregard for guest experience.
Room comfort was another area where Corazon Cabo failed to meet expectations. Despite the visual appeal of the room, we were plagued with a leaky shower that led to a persistently damp bathroom floor - an inconvenience that felt even more egregious given the high per-night cost of the room.
Given the host of disappointments we experienced at Corazon Cabo, we ultimately decided to cut our trip short and change our flight to head home a day early. This was an unfortunate conclusion to a vacation that had promised so much.
In summary, while Corazon Cabo might lure in guests with its attractive facade and desirable location, our stay was marred by persistent, high-pressure sales tactics, questionable business ethics, and a disregard for guest comfort. Until these serious issues are addressed, I would strongly recommend prospective visitors to look elsewhere for their stay in Cabo.
MMANNYTodo excelente. Menos la muchacha de recepción de la tarde. La de cabello *****. Muy déspota. Es la 4ta ves que me hospedó ahí. Siempre todo había sido excelente todo. Siempre nos atendía una muchacha guerra muy atenta. Que hace su trabajo muy bien. De ahi en fuera todo excelente. El restaurante muy bueno. Todos los dias desayunamos ahi.