I would rate this hotel as only average.
There are some positives, such as, the breakfast which was very tasty and hot, the comfort of the bed, the shower was powerful and hot and the TV, which allowed me to watch programmes that I wanted.
However, the negatives are not so good.
These include: -
1. When I booked, I saw nothing mentioned of how the elevator did not operate from lower ground (LG) to upper ground (UG). The only means of getting to the reception, which is on the UG level is by climbing 12 steps. This was totally unacceptable as two of my party are elderly, very frail and have extreme difficulties in ascending and descending stairs. Had we have been advised prior to booking, I am certain we wouldn't have booked.
2. The gentlemen's toilet in the reception has an awful odour as you enter it.
3. On to our designated rooms. We stayed in rooms 527 & 523 (second party).
With 527, the air conditioning does not operate and on entry to the room it was particularly stuffy and hot. Moreso, as a safety precaution, and because it is a high level floor, it is not possible to open the windows to allow airing of the room. This just accentuated the discomfort as the room was too warm.
The toilet flush pressure was poor and flushed too short. I should leave that to ones imagination.
In 523, the hairdryer does not work.
4. One annoying issue; which was not only experienced by us, but also by the patron of room 511; was after we had finished our breakfast and returned to our rooms, none of us could enter due to the key cards being disabled. This was at 1040, and we were prior advised that check out was at 1100.
This was corrected by Tracey, who was apologetic and very nice to deal with (which is another positive, of course).
All in all, my memory of this stay, which was only for 20 hours, will not be the best experience of a hotel stay that I've ever had, and unless they can correct the negatives very soon, I am sorry to say that I would not recommend to family or friends to stay here.
對於想要捕捉斯文頓城市風采的旅客來說,斯文頓萊昂納多飯店是一個理想的選擇。飯店距離斯文頓火車站僅有600m。在該地區觀光很容易,Museum of Computing、Swindon Dance和Meca都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Elements of Serenity、Richard Jefferies Museum和Lydiard Park。客房內的所有設施都是經過精心的考慮和安排,包括熨衣設備、空調和衣櫃/衣櫥,滿足您入住需求的同時又能增添家的溫馨感。服務人員會提前為您準備好電熱水壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。您可以到酒吧與朋友暢飲聊天度過閒暇時光。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。在一天的忙碌後,您可以在飯店盡情的享受各種體育和休閒設施。飯店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。飯店提供的乾洗服務,讓您的旅途更加方便。
MMallu Couple Travellers2024.06.05
We had a great stay at this hotel. Clean hotel . Very helpful staff and we would definitely recommend Leonardo hotel for everyone visiting Swindon
LLisaLouWhat an absolute amazing find. The setting was so beautiful and the room was outstanding and so much nicer than we could have ever imagined. The free standing bath was our favourite, the bed was very comfortable and the settee area was very nice. The staff were very understanding of my sons disability and were very patient and kind. The breakfast was freshly cooked and delicious. One of the nicest places we have ever stayed and cannot wait to return. Could have easily stayed there for days