「Unfortunately the hotel was under staffed and bar staff (1 person only) on Saturdy & Sunday needed training. Served a pint which clearly had gone off and tried to charge for it inspite of the poor condition.
Lack of attention to detail - examples below;
3 of us had dinner, 2 of which complained as food was not hot, the same for plates. One person asked for coffee, approx 9pm, was told that was not possible.
Mayonnaise was nearly 3 months past the use by date. We did not book dinner again.
We stayed over the Late May Bank Holiday weekend 2025. One of the busiest times of year. We discussed the issues with the duty manager, she was working 18 hours per shift, the best staff member there.」
This is our romantic 2-level stone cottage with:Your exclusive wood fired hot tub with tranquil viewsLuxury heated spa-like bathroom on the lower level with free-standing bathCute centrally heated living space and super comfy bed on the upper levelCovered outdoor lounge area with log burner and serene viewsYour own BBQ area with outdoor table & firepit under the starsYoga/relaxation deck in beautiful open fields ...all with spectacular views.This is definitely: a special place for a romantic weekend awaya marvellous spot to chill out a special treat if you are having an active weekend (lots of inspiring cycling and walking in the area, and of course the great North Wales action attractions like Zip WorldThe luxurious spa bathroom on the lower level is an extra treat – stone walls, freestanding bath and even an open fire grate with lots of candles, very atmospheric! There is no internal stairway between the upper and lower levels, but we supply bathrobes so you can comfortably wander the short path between the upper and lower levels your garden area. And sitting under the stars in your own wood fired hot tub is not to be missed (for your use only!)... Kiln dried Firewood for both the firepit and the hot tub is purchased on-site at a friendly rate.The Bothy is set in the grounds of Cae Gwyn, a lovely Georgian country home. Included are: gazebo with panorama of the beautiful surrounding hills; picnic table to laze and have a glass of wine while you prep your delicious BBQ; cuddle up and watch movies (... or even stream to your ipad while you laze in the tub!); Kitchenette for cooking and late night hot chocolate! (mini fridge, hotplate, microwave, all the usual crockery and utensils). Or visit some of our great local eateries, with our local pub (bespoke gins and craft beers just a walk across the fields) and North Wales' Best Country Pub & Restaurant 2018 just a few minutes drive away ( a favourite Pub/restaurant with fabulous multi level outdoor terraces and inspiring views into the Vale of Clwyd is even closer).We are just 1 hours drive from Liverpool/Manchester and 30min from Chester... you'd never know it!About pets:No pets allowed.About checkOut:Check out before 9:30 AM.About children:Adults only.About checkIn:Check in after 4:00 PM.About smoking:Smoking allowed: in designated areas.Smoking allowed only in outdoor areas..About minBookingAge:Minimum age to rent: 18.About events:No events allowed.