I don’t know how this hotel manages to get four stars. The room felt damp, as did the bed. Condensation meant I could not see out of the window. I was given an upgraded room and I would not have liked to see the original room because the one I was allocated was poky. There was nowhere to sit and relax, not that I want to relax there it as so awful. I was in Nottingham on business and I have travelled quite bit for business over the years. I can honestly say that this was the second worst experience of my life. The staff without question were excellent. It is the overall management of the operation that is a huge problem. The pictures bear absolutely no resemblance to my experience. If I had to sum it up in three words I would say, utterly dreary and dreadful. There was a sliver of light when I checked out the following morning, and that was in the knowledge I would never, ever be going back.
訪訪客用戶Booked this hotel as we was going to the take that concert at city ground, it's very close to the city center with all the pubs and clubs in walking distance and even closer to Nottingham castle and ye old trip to Jerusalem bar which is a must visit very quirky. The staff are very friendly and polite and the hotel is very clean with all the amenities you would need for a break away. The hotel is in walking distance to the station but also has parking outside the hotel but is limited but the us a multi storey next door. We will definitely be using this hotel again next time we visit
I am from South London and had some unfortunate news my daughter at Nottingham University was taken into hospital. I rushed up to Nottingham to be with her and booked to stay at Jubilee for the night. I had to extend my stay for a whole week as she not getting better. The hotel was fully booked and this really stressed me out even more as I had nowhere to stay. In steps Lassad the duty manager. What an amazing, genuine, caring and helpful gentleman. Without hesitation he secured me a room for the week and went out of his way to make my stay as pleasant as possible given the circumstances. He checked in on me every day and you could see his genuine concern for and my daughter. I cannot praise this hotel, the staff and the warm welcome you get in a beautiful setting. Do not hesitate to stay here you will truly feel welcome. Thanks again Lassad and team, you will definitely see me again soon.
From arrival outside and in the foyer and bar area it appears a rather grand house. On moving to the bedrooms it all goes downhill- whilst note filthy they aren't particularly clean. Everything is well past it's sell by date with wallpaper hanging off the ceiling and a wall mounted 1950's hairdryer in the bathroom- the shower (over the bath) was just ok- the shower head needed to be held whilst using as it just sprayed downwards. The heating (lack of it) was awful and because we arrived back on the early hours from a wedding nearby it would have been time consuming to get it sorted. Breakfast was an extra and at £11.95 was overpriced for what was on offer and wanting a nice coffee we had to pay extra for this. The dining area was noticeably dated also. The staff though were generally superb so that was the positive from our stay. The hotel could be great but because of the lack of attention obviously over a number of years it is desperate for a complete overhaul.
訪訪客Just needed to put my head down for the night. Reception was friendly..I arrived late at 2340..friendly night guy..room was adequate for my needs..Room 9 cold tap handle was missing, but a shsve was possible and teeth with warm water..mattress protector needs a boil wash and new carpet would freshen things. Shower was luke warm but manageable..heating was fine..tv ok..1 night fine;)