泰恩河畔紐卡斯爾有Wi-Fi的飯店

「飯店的地理位置非常好，離火車站走路大概只要5分鐘不到，然後走到市區各大景點大概也只要10到15分鐘多，非常方便！ 這次住的算是最便宜的房型，覺得空間就小許多，但環境很乾淨舒適，床鋪很好睡，可惜空間小離廁所也很近，但廁所也是很新很乾淨，也有拉門可以關上。服務人員態度也都非常好，然後如果超過12點才回來也有額外的警衛確認，很安全；房間基本什麼東西都有，短住幾天是非常棒的選擇。 另外這次住的算是2樓，是有小的不能打開的窗戶，可惜外面就有一道牆，所以沒什麼風景，比較狹隘，連續住了五天就覺得沒那麼舒適比較可惜，樓層高一點或許比較好」

「I can understand the lack of amenities in the hotel for example no kettle, coffee or tea bags in the room, no toilet for customers who are waiting but not for the receptionist. Whenever I have a business meeting with my bf in Newcastle, he always books this one as the location is perfect but for several of time I have the same problem and unpleasantness with the receptionist. Her name is Shahib or something starts with Sha I can't see clearly. But when the first we step in, no welcoming, just a rude attitude look at me, I come over and ask kindly hi we came for checking in (it 12:00pm at that time), she says ok and ask do you have booking early I said no, then she stop talking look at me was like ok if you don't book check in early then why you here bother me, and I have to say ok so it 3pm, I understand. She can even say checking in at 3 so you will have to wait. Then we sit there and wait, she and her coworkers are laughing, talking loudly. Then I am not happy, my bf goes inside and asks to cancel the booking, she says ok if you cancel you still get charged, my bf was upset. Then I ask very gently Do we have the toilet for customers here while we wait, she just says no and that it. After that she let us check in early again with the boss and owning the whole Newcastle attitude. Then I was not about to take it personal and put on review but the day we checked out, I took the key, politely went to the receptionist and said ”Hi, I would like to...” She doesn't even look at me or let me complete the word she looks in her phone saying thank you out loud just to get me to put the key and go quick. I stayed in this hotel 5 times and exactly 5 times felt unpleasant with customer service here. This hotel is fine, but the most simple thing for the hotel business and the most priorities is customer experience but you do not do well which made some of my trip uncomfortable. I am nobody to judge how is anyone's attitude but at least done the work as it should be. Other than that hotel was clean, tidy and the bed was really comfy.」

「房間非常乾淨整潔，位於市中心，出遊非常方便。設施齊全，完全滿足我的需求。不過，最讓我印象深刻的是飯店的服務。退房後，我不小心落下一副非常昂貴的處方眼鏡。我聯絡前台後，他們很快就找到了，沒有任何麻煩。我女兒還幫我取回了眼鏡並寄回給我。服務真是太棒了。」

「位置很好,位於紐卡斯爾的心臟。服務很好。健身房很小,但適合我需要的一切。 早餐在價格方面,但很豐盛。除了自助餐,新鮮準備的菜品選擇豐富,如果你是肉食愛好者,全套英式早餐絕對值得嘗試。 房間是體面的,雖然這個價格點,你可能期望更多的豪華。」

「酒店已經翻新過，入住時整體感覺還是蠻乾淨。但是第一天沒有熱空調，前台來看了後説換房間，結果換到2樓一間到底的房間，也沒感覺有空調，枱燈壞的，窗簾掉下來了，比原先房間要小而且暗，還是到原來房間。前台説沒有加熱油汀，被子很薄，這一晚很冷。第二天再次和前台溝通了多次，下午來了維修工，胖叔叔説要去樓頂看一下，先給了我們一個電熱油汀，前台拿來一床被子，胖叔叔真神，酒這麼空調就好了。遺憾的是第一天服務人員沒有及時提供温暖，哪怕多加一床被子也好呀。」

「Staff generally friendly and decent breakfast , good location . Value for money stay ideal for a stopover」

「河景很美，特別是初秋橋邊的景色真的很好，採光很好，在房間裏很舒服，不想走了。有小冰箱，其他的設施都不錯，床品很舒服，安靜。原則上一天一打掃，不打掃會留紙條。 早餐種類比較有限，前台預訂15鎊，walk in 17鎊，如果不趕時間可以去外面吃，不過在酒店quay side吃也可以欣賞風景。 還有個交通的bug要特別説一下，我之前經常來紐卡我以為紐卡也不大，住central附近就好了。沒想到下河邊是要下很陡很長的stairs的（見圖3.4，酒店對面上central有三個stairs），google導航到的時候我都驚了， 然後來了幾個外國旅客也很驚訝，不敢相信。所以如果帶着比較重的行李的可以考慮打車，或者坐公交，或者問下酒店有沒有其他替代方案。」

「從倫敦飛來工作地Newcastle，路上衹覺得是個安靜的城市，沒想到很驚艷，酒店也特別滿意，入住期間有求必應」

「這次入住體驗不太好，我相信如果我們早點處理遇到的一些問題，情況會有所不同。我們浴室裡有一股刺鼻的氣味，平心而論，我們應該早點提出來，而不是指望它會自己消失。我們處理完後，他們立刻把我們換到了另一個房間。房間各處灰塵和毛髮的問題需要進一步清潔。還是會推薦這家酒店。」

「設施：整體比較新，但卧室裏沒有大燈，晚上非常昏暗；衞生間挺大的，但沒有暖氣，花灑水流大很好用；有小冰箱裏麪也有兩瓶水，不夠喝也能讓前台再送兩瓶到房間 衞生：整體還可以 環境：離火車站近，房間裏能隱約聽到火車聲，總體不大；步行從火車站走到酒店8分鐘，要從火車站前面繞到後面才是酒店，帶很重的行李不太方便走，路不全是平路，會有些費勁 服務：前台可以寄存行李，checkin時前台就一個人，等了很久」