Although the customer service is hard to contsct including the so called emergency number. After telling trip.com the owner finally picked up my calls. This is a Sherlock Holmes style game so that you can earn the super privilege to live inside. ON THE OPPOSITE OF THE DOOR BELL , THERE IS A SECRET BOX..... After being given a few wrong passwords and a few wrong secret box number, I could finally enter the Sherlock Holmes Manion and finally enter my room which has an ensuite toilet and bath room. The house and the room are excellent , protected by 24 hour cctv camera I would recommend this one especially if you like Sherlock Holmes.