切斯特有Wi-Fi的飯店

我們於 12 月 20 日至 27 日入住： ＞＞＞優點－浴室地板溫暖，白天接待女士（前護士）的服務態度，空調，樓下安靜的休息區，早上的咖啡和羊角麵包，遮光窗簾，窗戶/賽馬場的景色 ＞＞＞缺點 - Roomzzz 的預訂錯誤 - 當我更改預訂時，他們取消了錯誤的日期（儘管他們通過升級來補償我們，謝謝），沒有免費停車（並且 ringgo 應用程序強迫我們為 24 小時的部分天停車支付 15英鎊），我們不得不兩次提醒工作人員打掃房間，夜間接待員對顧客不友好，而且還不斷聽到揚聲器里大聲的電視聲音，我們入住時床單上有一些污漬（見圖）。

Stayed here recently for 5 days. Fantastic experience here. Staff are unbelievably helpful. Didn’t get all the names of staff but Dave in particular was extremely helpful and went out of his way to ensure a couple of parking issues were sorted immediately. The car parking situation is the only real issue I would have with the hotel as it is a small car park and spaces are on a first come basis but this would definitely not deter me from returning. Rooms are excellent, spotless clean.Easy 10 minute walk into town and nice walkways along the canal which runs alongside the hotel. If you don’t want a noisy awakening around 6.30am from the gym music below stay away from the first floor rooms,although this didn’t bother us at all as we were happy to be up early

當我們到達酒吧/餐廳的Raffael時,前台的優質服務,所有其他工作人員都樂於助人,開朗。 食物很棒,我們一晚吃了一頓豐盛的飯,第二天晚上有酒吧小吃,一切都很好吃,而且很好。

快速輕鬆的入住,在早餐時間預訂,在動物園度過了一天,然後在切斯特吃飯。房間很酷,窗戶開着,一切都很好。

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

還可以吧 但是是自己需要等到三點然後拿鑰匙進去，在郵件回覆商家給的訊息，所以是網上管理的.

當我們離​​開酒店時，要求提供家政服務。唯一做的就是房間裡放了新的茶包，放了新毛巾。非常失望。打了兩次電話，但接待處很忙，所以我們選擇了一個沒有適當照顧的房間。令人失望。

可愛的早餐,美味,供應精美 可愛的早餐,美味,供應精美 喜歡早餐,美味可口,供應精美

位置優越,可愛的老建築。 摺疊牀給孩子們是不舒服的(比旅行小屋或premmier客棧的牀更糟糕)。 不要爲早餐煩惱!東西一直用光,並不總是更換。培根不能吃,香腸便宜,沒有乏布丁,即使它在菜單和小部分。 我會再次入住,但不會添加早餐

On the whole a pleasant experience.  From a cleanliness perspective it was fairly good but there were quite a few spiders webs in ceiling corners and under radiators which had likely been there for some time.  Breakfast was fine however when some of our party arrived 10 minutes before the end of serving there were no glasses for juice and no bowls for fruit/cereal to use. Appreciate its close to the end of the time frame but breakfast was still open. Also if you like coffee, then I’d avoid the coffee served at breakfast.