科隆有Wi-Fi的飯店

「我在這家酒店住得很愉快。接待員每次和我交談都很熱情，房間也很乾淨。地理位置非常便利，位於市中心，靠近火車站，附近有許多商店和餐廳。 酒店確實需要改進，因為酒店比較舊，地毯上有很多污漬。 整體來說，這是一次不錯的體驗，我會推薦。」

「Great location. Clean and tidy room- worth the price. However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass. Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile. Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here. Sasha: There are no bookings till 3. Me: I know. That's fine. I can just wait in the waiting area. *smile* Sasha: This is not a waiting place, THIS IS A HOTEL. Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then? Sasha: it's for guests. Me: what am I then? Sasha: you're only a guest from 3pm. * I was dumbfounded at this point. Is he actually being serious right now* Sasha: I'm alone here, I have to go up and down. I can't let you wait inside. Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C* *Sasha shrugs and closes the door* Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly. Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave. Me: the only reason I'm leaving is because I'm not happy with your customer service! *Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.* Me: You don't get to speak to me that way. No one does. *pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting. A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat. The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first. Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached). Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this.」

「靠近萊能源體育館的漂亮酒店,超級看足球。車道2分鐘內就可以到達。友好的員工。美味的早餐。我們很高興回來。」

「房間很大，很舒適，總體都不錯，唯一詭異的是我們在房間插着取電的門禁卡莫名其妙失蹤了，結合科隆不咋滴的治安，總讓人覺得不安，幸好最後也沒什麼發生。我猜大概率是house keeping把門卡錯拔了，還是一樣引以為戒」

「每天在大堂排毒水和旁邊的水果都得到了照顧。 地下室的桑拿浴室也很好,但是請注意,日本人對男女混合桑拿浴室非常不情願。 便利設施很香,很乾淨。大教堂就在拐角處,我可以在附近的咖啡館裏吃早餐。 照片是自助早餐。 煙燻三文魚和奶酪的種類, 甜麪包非常好。 總的來說,強烈推薦!」

「這個德國酒店性價比高！旁邊就是巧克力博物館，靠萊茵河邊，位置還可以，離科隆教堂走路大概二十分鐘內，可以接受。中央車站出來打車十分鐘內到，打車費也不算高，比有些老城酒店在步行街裏，拖着箱子走石頭路好多了，價格還貴。房間在25平左右，空間可以，比其他一般德國酒店大許多，衞生可以，床品舒適，洗手間夠大，還有熱水壺，送瓶水，巧克力。客服也挺好，幫我們寄存行李。非常滿意的一次酒店。推薦來」

「很滿意。離火車站十幾分鍾吧走路。科隆不大，我們一家人定了兩個房間在這裏住兩天，感覺性價比還是可以的。前台很熱情，還幫忙打印了東西（因我們下一站去法國需要打印一些東西）。酒店附近好幾個中餐廳，我們有長者吃不慣西餐，所以還是合適。教堂附近有大肘子，小朋友也吃的滿意。在科隆全部靠走ok的」

「推薦！很不錯，房間很大，床也夠我跟孩子睡，因為選的人數是兩大一小，後面還給我們加了一張床，總共三張床！位置非常好，離火車站、科隆大教堂很近，5分鐘到，但是又在靠裡麪的位置，感覺還比較安全的。在酒店附近走走找到了一家好評很多的餐廳，嚐到了正宗德國菜，還不錯。科隆真的挺好，拍到了傑倫同款照片！ 推薦攜程，這次歐洲遊酒店全部是攜程訂的，很安心有保障，價格跟幾大平台對比過也是最好的。推薦推薦！」

「地理位置優越。前身是一家五星級飯店。因此房間非常寬敞和豪華，但不幸的是有許多磨損的跡象。 因此，刷新是絕對必要的。 有浴缸和獨立淋浴的浴室很不錯。停車場就在飯店和 Holmes Spa 大樓旁。 一切都需額外付費。服務整體來說很友善而且樂於助人。 如果不提前預訂，早餐價格為 32.00 歐元，太貴了。 飯店比稍遠的 Hotel Maritim 更現代化。」

「房間乾淨 環境優美 門口有一個湖 旁邊是科隆最高的樓 開車的話 要導航到旁邊的電影院 有個地下通道下停車庫 停在P8區域 酒店專用車位 有電梯可以直達大堂 過夜費25歐」