「The hotel has a strong architectural character, with well-designed room (Thom mayne room) and a pleasant overall environment. Cleanliness and location are excellent.
However, service and amenities were disappointing. The bathtub drain was blocked, and water overflowed beyond the bathing area, soaking the entire floor and reaching the edge of the bed. The issue could not be properly fixed. The only alternative offered was the red “Zumthor Room,” which was not suitable, so the situation was handled by providing extra towels. Compensation at checkout was limited to a luggage tag or a glass of champagne, which felt inadequate.
Breakfast was also very poor and did not reflect the quality or ambition of the hotel.」