凱撒麥克斯設計公寓(Kaiser Max Design Appartements)

Excellent location, golden roof is only a stonr throw away. Room was amazing and spacious with full kitchen and complimentary milk. We only spent 1 night. Just to note for those wanting to book for more than few nights, changing towels and house keeping/room cleaning would be charged fees. Plus, I did not realize this before booking, but there is additional tourist charges for staying, from memory about 35 euro per person.

We had a booking issue and the manager was very unhelpful and rude. Some other reviews point this out. We should have listened to them and stayed away. Otherwise, the location is very central. Place was clean and as expected. The main issue was the extreme noise which ruined our stay. The street noise was very loud late on into the evening. It started again at 5am with street cleaning, deliveries and so forth. The old windows aren’t sound proofed enough to cope. So we barely got any sleep. I’d imagine this to be even worse in the summer if any ventilation is needed (see other reviews). All in all we had quite a negative experience in terms of the accommodation which was a shame as the city is so pleasant.

Wir haben mehrere Tage über Sylvester im Kaiser Max verbracht und waren sehr zufrieden. Die Zimmer sind sehr gut ausgestattet und sehr ordentlich. Die Lage mitten in der Altstadt von Innsbruck ist top alles Sehenswürdigkeiten sind fussläufig zu erreichen. Von den Zimmern hat man einen direkten Blick auf das Goldene Dacherl. Wer es wirklich ruhig mag ist schon aufgrund der Lage hier nicht gut aufgehoben. Wir fanden es super und kommen sehr gerne wieder.

Stayed in appar**ent on the third floor with 5 people. Two bunkbed-rooms and one master bedroom. Appar**ent was spacious and clean. TV did not really function. Bath tub in master bedroom is… not used that often I suppose. Actually a 3.5 rating.

I really wanted to like this place, right in the middle of the old town with large rooms by European standards. But when the manager threatens to call the cops and makes your sister-in-law cry based on a booking error, well you can only rate it one star. We were two families. My sister-in-law had a family of 5 and booked one of the rooms on ******* that had 2 double beds and a couch. ******* only let her enter 4 guests, which she figured was a limitation of how ******* worked. In any case, it didn't matter, as my family of 4 had booked a different room with the same number of beds, but which definitely slept 6, so we could take an extra person. Fast forward to check-in. When the manager asked my sister-in-law how many people she had, she said 5, at which point he went ballistic. He started calling her a "f***ing American", told her to get out of the hotel, and threatened to call the cops. It took several f-bombs later and a bit of help from the rest of the staff (which seemed dismayed at the manager's behavior), until he let her stay. At this point she was in tears. Completely abhorrent behavior. That manager needs a new profession. OH, and everything the review below said about the heat is 100% true. The building is designed like a greenhouse with a big open atrium with skylights at the top. This traps the heat in the building and sends it to the top floor. If you are unlucky enough to have the top floor rooms like the Stadtturm, you will bake. The highs during our stay topped out at only 80 degrees, but you can't get the heat out of the room with one tiny window. They might even promise you a portable air conditioner, but they don't vent it, so it just spits cold air out the front and hot air out the back, for no net gain. NEVER stay on the top floors in the summer here.

We are a family of 4 with 2 adults and 2 kids traveling from the USA around Europe. We stayed at the Kaiser Max Apar**ents at Innsbruck in July. We rented a room after looking at the pictures provided by the hotel to all the booking websites. In ALL the pictures the rooms have several large windows and appeared to have very good air flow. The description was an apar**ent with two beds. Plus sofa, bathroom and kitchen. At our arrival to the location we were placed in the apar**ent on the attic on fifth floor. Right under the roof. There were no regular windows at all! There is just a little hole ( tiny window) in front and nothing at all on the second room. No ventilation at all. No air flow at all. Complete hot suffocation during the summer time. This should be ilegal. Because it is summer time the whole unit was an oven inside due to the lack of regular windows. Hard to breathe, just like an oven/ sauna. We requested to be moved to another room and the manager told us he could not accommodate our request. He also did not offer us a portable air conditioner. The fans he offered were not enough because the hot air had no place to leave the room and we were on the fifth floor directly under the roof. The second room was tiny and had absolutely zero air flow. Just a little warm hole with a mattress. Our kids toasted there! We could not stay in the room during the day because it felt like 40-45 degrees C. During the night was not any better because there were no regular windows. The hot air is trapped there. No one in my family was able to sleep for two nights. The pictures were false, false advertising showing many windows everywhere. You may be their next victim to get stuck inside of their attic like a hot prison. BE AWARE!!! This experience destroyed our Austrian trip. We were tired and grumpy the whole time. Communication with the property manager was difficult. He seems to have an answer and a plan for everything. Nothing is never their fault. He blames the costumers for everything. Please read the other bad reviews online. Many other tourists got stuck inside of this hot attic!!! It should be illegal to rent rooms without airflow and regular windows to tourists during the summer. Please look at the online pictures advertising the rooms and visit the apar**ent on the attic during the summer and you will understand that renting that place to tourists and their families is pure torture and gross negligence. It is an abuse! Please do not be their next victim!

我們花了很多錢住在這裡所以我的期望很高。大部分地方都不存在 Wi-Fi 信號，當您出國旅行並且沒有手機服務時，這會很困難。我掃描了網絡，發現 Wi-Fi 上有 41 個設備，我只是認為業主沒有跟上為整棟大樓提供服務的基礎設施需求。 延遲退房沒有靈活性……通常人們至少會提供幾分鐘的時間或一個可靠的解釋，說明為什麼我們需要在 10 點準時出門。同樣，國際旅行需要考慮這一點，因為上午 10 點還早。 幾乎白天和晚上的所有時間裡都有小孩子在地板上摔打，所以我們在那裡的幾個小時很難入睡。

是一次愉快的經驗。房間的位置很棒。建築物的頂層毗鄰古老的鐘樓，俯瞰著受歡迎的廣場。您通過一家餐廳進入公寓。地理位置優越。唯一的問題是他們在辦理入住時向我收取了 35 美元的意外清潔費。我會再去那裡住。

這是一個好地方！位於舊城區的中心，公寓很棒 - 您需要的一切！溝通不是最好的——公寓位於酒吧上方，當我到達時酒吧已經關門了，所以我不得不排除故障。當我連接時 - 他們非常樂於助人，但這是出乎意料的，而且在長途旅行後到達並不是最好的。 房間很棒，但我在頂層，房間很溫暖。空調沒有管道將熱空氣送出窗外，因此它也會將熱空氣從後面吹出，而且房間裡沒有金卡會員福利（一瓶酒）。沒什麼大不了的，因為這是相當偶然的，但值得注意。我一定會再回到這裡。位置和價值絕對值得！