聖羅南的飯店

We booked St Ronans hotel in November as part of a multiple destination itinerary supporting my walk across the Southern Upland Way. Booking was confirmed and deposits taken from our credit card. Reminders about our booking we’re received as recently as 4 days before arrival but, on arrival, we were told the room had been given to someone else despite the staff knowing we had a confirmed earlier booking. The hotel wanted to blame *********** when in fact it was the hotel itself that had cancelled the booking just on the morning of our arrival. No alternative accommodation was available within a 2 hour radius due to the mountain bike and piping events that weekend. My wife has Parkinson’s disease and was extremely tired and uncomfortable from the journey. I myself had been walking all day and just wanted to rest at the place we’d planned and booked. However, considering they were not honouring the confirmed booking and the impossibility of finding somewhere else to sleep, there was no acknowledgement of responsibility or the distress this situation caused us. I don’t feel I could trust this hotel in future and would advise anyone to avoid it.

We had an air bnb booked which cancelled us the day before so we were very lucky to find this place No fear of noise from the pub. Wouldnt even know they had people there. Very quiet Warm room, slept well and 5 mins from cardona golf Owner very welcoming