We arrived and check in on room 308 were we found a bunch of cockroaches in the bathroom at midnight, the only place without carpet during the day we saw another one walking in the TV wall, immediately we went to the lobby and talk to front desk person who change us to room 313 nice and clean room but at night time when we turn on the AC the noise of it was to loud like a motorcycle
we were unable to sleep with the noise in the morning I went to the front desk again and talk to the girl that was attending the front with a long hair and a blue bicycle park by the pool area and she was kind of rude so I decided to leave like that and come back to the hotel really late to try to sleep with the noise, please try to do something about it, at the check out i put the complaint and ask for the GM information to place a call once I come back home from our vacation to talk to hime about so no other guess like me go through this situation during their vacations.
Good complements to the hispanic front desk attendance he was new in the job I believe 2 weeks so far and the ladies that attend the breakfast room, they were really nice and professional.
翻譯