入住The Song Premium Apartment - Anh Khoa Homestay,您能在緊湊的行程之後放鬆身心。這間飯店設有游泳池,亦包含無邊際泳池。在這間公寓,您還能找到花園、兒童樂園、遊戲室及自動販賣機等設施。 為了提供額外便利性,這間飯店亦提供 洗衣服務。開車前往的旅客可以使用停車場。
「As a tired traveler most people rely on the vendors to provide what you with your booking. You don't want to have to check out every detail to make sure it's there, even check list the bar fridge, you shouldn't have to do, cause as you know - you may not get a full listing of the contents of your bar fridge.
The property manager, was prompt to letting me into the room but, seemed anxious to leave. The room had 2 bedrooms - which I didn't need.
After being let into my room, It was late afternoon, with very little natural sunlight. I though maybe the sun shines into the room in the morning.
Well no, the room overlooked a c- shaped courtyard and had very little natural sunlight. It was a cave with lighting.There was obviously at that point no city views nothing like the ad or my trip booking ad. There were dirty handmarks above the lounge area, the shower cubicle glass looked like it hadn't been cleaned in months.
I contacted the property manager, who stated he was just the property manager and allocated the rooms as sent but, refused to recognise the mis-allocations even after showing pictures of the trip booking - which was obvious 1 bedroom, with city views. This place had 2 bedrooms with courtyard views. The bathroom window was small and in the shower cubicle - which opened to an outside area, but adjacent to a walkway and another window. The other window - other residences were using it to smoke and blow out the outside so as to not set off their smoke alarm. Unfortunately I could smell the smoke due to the proximity of the 2 windows.
After voicing the incorrect room allocation( after a night) to the property manager ,and emailing/communicating via the trip app, he responded with a lack of accountability and blame with the customer, despite being asked for the correct room allocation.
It was then raised with Trip.com - whom stated that refunds were unavailable and at the discretion of the leasing property. Evidently he was not willing to correct the misallocation.
Trip was only able to offer a marginal compensation - which was appreciated.
If the option available to the property states ” no refund available after booking” - don't take it.」