I recently stayed in Room 312 at your hotel, and I regret to inform you that my experience was far below expectations. I would like to provide detailed feedback regarding the issues I encountered during my stay The toilet was not functioning properly, with continuous water flow. This created a significant inconvenience throughout my stay. There was no minibar or refrigerator in the room, which was quite unexpected for a hotel of your standard. I called in-room dining to place an order, but was asked to call back later. Unfortunately, I never received a follow-up call, and my order was not taken. I reported these concerns to the receptionist, who informed me that the manager would get in touch with me. However, I did not receive any further communication from the management team. Later in the night, there was a power cut in my room. There was no immediate power backup, forcing me to come down to the lobby to report the issue. I had a very uncomfortable and unsatisfactory stay. The service and overall experience did not meet the standards I expected, and I would not recommend the hotel based on this experience.
The place is so beautiful and aesthetic. Loved the interiors, loved the rooms. We had a beautiful divan near the window where we could sit and enjoy the cool air. The staff is amazing and they ensured that we had a comfortable stay. All of them were very kind and cooperative. We're definitely staying here the next time we come to indore and recommending it to our friends as well.
Отель с не очень новым ,номерным фондом , во время проживания огорчила концепция отеля ресторана , вегетарианской еды,, что не всем подходит ! Территория очень красивая, бассейн замечательный, персонал отзывчивый!
訪訪客用戶Staff
”The staff were incredibly welcoming and helpful” or ”The staff are incredibly friendly and efficient
Rooms
”The rooms were immaculate and very comfortable” or ”The room amenities were nicely done, spacious, and rooms were very comfortable
Food ”The restaurant's food was tasty and freshly made, and there were various options
Service ”The impeccable service and hospitality of your staff made our retreat most enjoyable” or ”The attentive and courteous staff catered to my every need”
It is a newly constructed property with spotless rooms, amazing service, super friendly and cooperative staff, especially Astha, Cheli and Raju Ji. The food is fantastic and room service is excellent. The location of the hotel is great too since it is centrally located and every significant location in Indore is about 5 to 15 min. The staff was kind enough to guide me regarding my visit to Ujjain and Omkareshwar and I followed their itinerary and it worked best for me and my wife. Regarding cleanliness, the rooms were super clean, linens were spotless, towels were really fresh and washrooms were well sanitized and kept. All necessary toiletries were provided. In short, go for it!
訪訪客用戶Customer-driven. Great hotels know that one of the secrets of excellence is being customer-driven and understanding and fulfilling clients' needs and expectations. ... Creating experiences. ... Service quality. ... Loyalty. ... Human resource management. Thanks for having us over! Thanks for such a warm welcome! We had a very enjoyable overnight stay. Your hospitality exceeded our expectations. What a great stay this past weekend! Thank you, we enjoyed our stay there! Thanks for a fantastic weekend spent with you!
訪訪客用戶The hospitality was very good. They even allowed to keep our luggage after our checkout for 12 hours without charging any extra charges. The only suggestion i could give is breakfast could be better. Rest everything was really good.
訪訪客用戶Hotel located in a prime location in the center of the city. Nice and comfortable stay. Polite and helpful hotel staffs. Food at the hotel for room service is quite expensive especially if you are staying alone but it should do fine if you have come as a family.