黃金光環飯店

Review of Golden Aura Hotel: A Disappointing Experience The Golden Aura Hotel, despite its appealing name and promises of luxury, failed to meet expectations during my 5D-4N stay. From the beginning, the experience was riddled with issues that left me dissatisfied and frustrated. While the hotel boasts a convenient location and polished paid reviews online, these superficial aspects were overshadowed by glaring shortcomings in customer service, cleanliness, and overall maintenance. 1. Poor Customer Service Attentive customer service is the hallmark of a quality hotel, but Golden Aura Hotel failed miserably in this regard. From check-in to check-out, the staff seemed disinterested and unwilling to assist. Upon arrival, after a long 750-kilometer drive, I was neither offered help with my luggage nor guided to my room. Throughout my stay, any requests for assistance, such as a missing towel, were met with delays and indifference, setting a poor tone for the entire visit. 2. Subpar Room Cleanliness The cleanliness of the rooms left much to be desired. My suite had an unpleasant odor, dusty surfaces, and an unvacuumed carpet. The bathroom was worse, with visible stains, traces of mold, and low-quality toiletries. Despite being a high-priced suite, it suffered from a persistent drainage odor that the staff failed to address. Images of the toiletries given attached. 3. Lack of Breakfast Variety The breakfast experience was equally disappointing. The limited buffet options were served cold, as the food was prepared on the fourth floor and brought to the ground floor. This lack of attention to guest satisfaction highlighted the hotel’s inability to deliver even basic amenities competently. 4. Inadequate Drinking Water The provision of drinking water was shockingly inadequate. My room, booked for a group of four, had only two small 500ml bottles of water. Requests for additional water were met with extra charges, a petty and outdated policy that further soured the experience. 5. A Non-Functional TV A functional TV is a standard amenity, but the TV in my room didn’t work throughout my 5-day stay. Despite raising the issue with hotel staff on multiple occasions, no action was taken to fix it. This neglect underscored the hotel’s lack of commitment to ensuring guest satisfaction. 6. Poor Ambiance and Maintenance The ceiling vent in my suite appeared dangerously unstable and could fall down anytime in the near future.These oversights created an uninviting atmosphere and a sense of disregard for guest safety and comfort. Lack of parking space to park your vehicles safely. 7. Unresponsive Management The management's unresponsiveness was the most frustrating aspect of my stay. Attempts to escalate my concerns were met with indifference, and there was no higher authority available to address feedback or provide solutions. This lack of accountability made it clear that guest satisfaction was not a priority. 8. Deceptive Social Media Reviews Before booking,

Nice stay - they got me up from superior to executive. The stay was nice and was cute. Hot water available 24/7

After a very tiring day when we checked in at 9 pm, the room allotted to us was not cleaned properly which they eventually got cleaned but not the ideal checkin experience for the hotel which we booked after going through the ratings on make my trip. Also the room was quite small (doesn’t fit the sq. Ft. Criteria mentioned on booking page) and bed was not king size as mentioned. We had to adjust on the bed as we had a infant with us. Ambience was good, food was delicious. Also i would like to mention that the manager who had checked us in was very polite, soft spoken and co-operative.