I had a frustrating experience with the Motel 6 that used to be at 4585 South Harding Street, Indianapolis, IN 46217. The hotel was sold to another company, but no one informed us, even though we had two rooms booked months in advance. Just two days before our trip, I checked our reservation and found that it no longer existed. As a result, we had to spend over $300 more for two rooms and ended up 30 minutes away from the convention instead of just 5 minutes. This inconvenience was due to the lack of communication about the hotel change. When I contacted customer service, they wouldn’t offer any solution except to book us new rooms further away at an upcharged rate.
翻譯