I think the owners should know what is really going on at this facility because the way it goes no wonder your restaurant is empty every time I go .
The 2 stars are because is a beautiful design facility , if you are like instagram show off or a blogger is a perfect location for pictures if you don't care about the service then thats ok .
But I am always looking for the best service , I stopped going to this hotel because last time i was there there were rats around the pool as soon as it gets. a little bit dark i mention it but they don't care ...
THE KIMPTON in PS is way better hotel i better spend my money there .
the only reason i gave a try to this facility is because I found an email from a very nice gentleman apologize for my past experience , little did i know he is gone i think i read the email a little bit too late and didnt wrote because i wasn't looking for a free hotel I wanted the service .
SO we arrive no one ever mention the restaurant Hrs.
the restaurant is empty maybe some ppl in the bar but literally empty so we are guest at the hostel and they say they have the restaurant booked all night .. and we cannot sit AND the bar tender did NOT mention they have a limited menu and that’s why we could not sit inside the tables in the restaurant. They also said all the tables were fully booked for their 5:30PM shift. It was 3:45PM when we got there.
And came 5:30PM not all tables were fully booked as the bar tender stated.
Communication really sucks here.
翻譯