希爾頓逸林飯店努美阿隱士島度假村

Located in a very beautiful place and all staffs are super kind and helpful. The food choice was a bit limited but acceptable considering the location (island). Strongly recommend to stay there for a family vacation.

ABANDONED BY THE HOTEL. FRUSTRATION. Booking a 5-star Hilton hotel only to be completely abandoned. Terrible experience and service before, during, and after. The hotel is located on a private island, with access ONLY via its own transportation—a hotel-operated boat. When we made the reservation (November 2024), we provided our contact details and arrival schedule to receive instructions from the hotel. THEY NEVER RESPONDED. We followed up 10 times in the 30 hours prior to our arrival, requesting any kind of response. THEY NEVER RESPONDED. We reached out via email, phone, and the reservation management platform. THEY NEVER RESPONDED. We lost our flight from Sydney to New Caledonia and our accommodation, as we were supposed to arrive on an island with only one flight per week and had no confirmation of access to the hotel we had booked. Today, three months later (February 2025), we have repeatedly reported the hotel's lack of professionalism to Hilton, yet neither Hilton nor the hotel have apologized for abandoning us. This has been the worst and most incomprehensible experience I have ever had as a travel journalist, a profession that requires me to travel extensively throughout the year.

自助餐固然很貴，但蒜蓉蝦子實在是太美味了，我不得不續了很多次。 餐廳的工作人員也很友善。

大海非常美麗。水上別墅的海岸邊就有一片珊瑚礁，我覺得這裡非常適合浮潛。 然而，服務有點令人失望。 無論我出發前多少次打電話確認接駁船，都沒有得到回應。 當我聯繫希爾頓在美國的客服時，他們首先以一種完全非常規的方式回复，告訴我可以打車，然後告訴我他們不能給我我的電子郵件地址，因為他們不公開，所以我應該給當地辦事處打電話。 最後，我從Trip.com的客服那裡得到了一個電子郵件地址，並透過多次發送電子郵件給他們訂到了船。 人們在地面上等待了幾個小時，卻無法上船。 而且，工作人員太專業了，除了自己的工作之外似乎不做任何事。 如果你的房間一天沒有打掃，你打電話時，服務熱線另一端的人只是說他們會聯繫清潔人員，但當你問他們什麼時候打掃時，他們卻說不。 ，所以我最終不得不談判。不久後就安排了清潔工作，但電話交談的內容就像是，到底是什麼？ 而且，即使我在餐廳要水，他們也不會給我。當我在酒吧要一個盤子時，他們從來沒有拿來，所以我不得不去自助餐廳拿一個盤子。這是否意味著他除了自己的角色之外沒有做任何事情，或者他忘記了？ 我想不是每個人都是這樣的，當我遇到這樣的人時，我會感到有點失望。

工作人員很友好，房間很乾淨，位置很棒。我想再次入住。還有一名工作人員會說日語，儘管不是每天都有。

Excellent ! Superbe