玫瑰海灘度假村

Unfortunately we had a very bad experience here, due to extremely unprofessional management. I booked directly on the hotel's website. When we arrived, the manager first claimed we had cancelled our booking, when we had done no such thing. Our rooms were very basic (tiny windows, hardly any furniture) but ok, with a beautiful verandah. Our bathrooms were very disappointing: toilet broke down constantly, the water from the sink ran straight onto the floor instead of draining away through piping. On several mornings, there was no water supply. Roomkeeping is almost non-existent unless you repeatedly ask for it. Someone in our family got sick at night, we had to wait until noon before it was cleaned up. The grounds of the resort are quite beautiful and the pool is enjoyable. We took half board. Some dinners and breakfasts were good, others were disappointing (nothing but fried rice for dinner or last night's leftover potato curry for breakfast). Restaurant staff were very friendly and courteous. We tried to book a boating activity but were offered one at double the price of what we got when we booked directly with a boat guide, so that felt like an attempted rip-off. The beach near the hotel is quite polluted with lots of plastic litter, not a place you can let your children play carefree. All of this would have been somewhat acceptable if we had been charged the rate that we got offered when I made the booking and for which I got a booking confirmation. To my shock and disgust, when going to check out, I was charged triple the price of my booking! The management claimed the website had offered me an incorrect price. He threatened to call the police if I didn't pay the triple rate. They ended up charging me a little less than that but still more than double than the rate I was given when booking. A price which is out of proportion to the quality of the stay. But most of all an extremely unprofessional and unpleasant way treating your guests by the management. Avoid.

Unfortunately we had a very bad experience here, due to extremely unprofessional management. I booked directly on the hotel's website. When we arrived, the manager first claimed we had cancelled our booking, when we had done no such thing. Our rooms were very basic (tiny windows, hardly any furniture) but ok, with a beautiful verandah. Our bathrooms were very disappointing: toilet broke down constantly, the water from the sink ran straight onto the floor instead of draining away through piping. On several mornings, there was no water supply. Roomkeeping is almost non-existent unless you repeatedly ask for it. Someone in our family got sick at night, we had to wait until noon before it was cleaned up. The grounds of the resort are quite beautiful and the pool is enjoyable. We took half board. Some dinners and breakfasts were good, others were disappointing (nothing but fried rice for dinner or last night's leftover potato curry for breakfast). Restaurant staff were very friendly and courteous. We tried to book a boating activity but were offered one at double the price of what we got when we booked directly with a boat guide, so that felt like an attempted rip-off. The beach near the hotel is quite polluted with lots of plastic litter, not a place you can let your children play carefree. All of this would have been somewhat acceptable if we had been charged the rate that we got offered when I made the booking and for which I got a booking confirmation. To my shock and disgust, when going to check out, I was charged triple the price of my booking! The management claimed the website had offered me an incorrect price. He threatened to call the police if I didn't pay the triple rate. They ended up charging me a little less than that but still more than double than the rate I was given when booking. A price which is out of proportion to the quality of the stay. But most of all an extremely unprofessional and unpleasant way treating your guests by the management. Avoid. (Nb: Many of their reviews also seem fake, with similar phrases reappearing throughout. )