拉各斯機場傳奇飯店-希爾頓格芮精選(Legend Hotel Lagos Airport, Curio Collection by Hilton)

Great service, staff and location

I like the look of the hotel but their services at the main restaurant was not nice! I have eaten there countless of times but the last two times this month showed me the standard had gone down. For such a lovely looking hotel changes definitely need to be made in the kitchen. Staff were very nice and professional but the food for the Sunday brunch and ala carte during the week were not nice at all. There was no great variety on Sunday. It looked like if no thought went into it. Very disappointed. As for the ala carte, the cook sent out a brownie as coffee cake! He just added a little topping. This has been so off putting. The person I came to see on one of the occasions was a guest at the hotel and she also said she didn’t like the food. They would usually go out to eat. Please sort this out. You are too good of a hotel to serve horrible food. Your breakfast has always been good. I pray it stays this way. My opinion at the end of the day was your food standards had gone down. Which is sad for such a lovely hotel.

This hotel provides the ultimate comfort – it is neat, spotless, and exudes a luxurious feel. However, the management needs to address the issue of staff carelessness in handling paid bills. This is an important factor to consider when booking a stay. Unfortunately, my wife and I experienced this issue firsthand during our visit. We were charged twice for certain items, which caused us a great deal of discomfort and unnecessary stress. Despite this, we look forward to returning to the hotel on our next trip to Lagos, but we'll be adopting a "pay as you go" approach to avoid further issues.

What sets a hotel apart is how they greet a client, how they respond to issues and how they make you feel when you leave a property. Diamond member (earned not credit card). I had a 3-day stay that went well (did receive an upgraded room) except for a noise issue which was poorly handled but eventually resolved. The front desk staff of this hotel are not friendly or knowledgeable, and do not appear to be trained on how to handle and resolve issues professionally, rather choose to blame the client and disbelieve them. Communication is poor between team members. Access cards stopped working 3 times. Breakfast is very inconsistent both in service quality and offerings and 2 out of 3 mornings I had to chase someone down to get hot water for tea. Housekeeping on the 4th floor deserves the only 10/10 - they are outstanding - the rooms are extremely clean and they take pride in their work. Sadly they know more about the hotel and how to deal with guests than at the front desk. It suited my plans on this trip to return to the hotel for an additional one-night stay, booked at shorter notice (no upgrade this time). I had multiple issues - from a wrong room assigned, to a non-working phone, issues with lights, the list went on...none of which were handled or even resolved properly. Despite involving the Manager, who kept advising the hotel was sold out, it took a lot of time, pushing and frustration on my part to get things semi-resolved with a move to another room. There was still no apology for 3 hours out of my day to deal with this. I pay to stay at Hilton - I don't work for them but in multiple visits to reception (no working phone) I was the one suggesting how to resolve things to any degree. Location is close to the airport and the hotel does offer a car pick-up service (not advertised on the site), which works well. I would not return to this property again due to today's issues and am a very disappointed Diamond member.

My family were satisfied with service provided and staff were great provided excellent customer service. The breakfast was good and beds were comfy and room was very clean and shower was clean to. We will be back. However the word count needs to be reduced was waffling to meet word count. Might discourage people from writing a review

Close to Airport and amazing customer service with Geraldine during Breakfast. Though it is smaller than the Abuja location, it's the best place to stay if you want to avoid Lagos Traffic. Friendly staff and the kids loved it.

We had a not so good experience unfortunately. We arrived at 9pm in the evening to the hotel that we booked 6 months before which was guaranteed with my credit card through ***********. Unfortunately, they overbooked and has no room in the main hotel available for us. We were told to stay in a room that is meant for personal. It’s a comfortable room but it is in the cellar, no window.