全景度假飯店

As an experienced traveler and observer of the hospitality industry, I would like to share my insights on the guest experience at the hotel I recently visited. My feedback is based on an objective evaluation, which I hope can provide valuable guidance to others making decisions about their accommodations. Upon arrival, the entry experience did not meet the standard of warmth and hospitality that one would expect in the service industry. While the lack of a truly welcoming ambiance may be a matter of personal perception, the overall "vibe" of the hotel from the moment I stepped through the doors was not as inviting as it could have been. This is an area that the hotel management may wish to address to ensure a consistently positive first impression for all guests. Regarding my request for a room on a higher floor, I understand that the hotel may have faced availability constraints. However, the response from the front desk lady manager was delivered in a rather unusual manner, which left me feeling a bit unsettled. A more professional approach would have been to acknowledge my request, explain the situation politely, and offer alternative solutions or suggestions, rather than making assumptions about my booking preferences. The front desk manager's statement about prioritizing bookings from the hotel's website over third-party platforms is particularly concerning. This response demonstrates a lack of understanding of the modern hospitality landscape and the diverse booking preferences of guests. A more guest-centric approach would be to accommodate requests fairly, regardless of the booking channel, and to identify ways to enhance the direct booking experience rather than discriminating against guests. I strongly believe that comprehensive training for the hotel's employees would be a worthwhile investment. Equipping the frontline staff with the skills to deliver exceptional customer service, fostering a culture of warmth, empathy, and problem-solving, can significantly improve the overall guest experience. This, in turn, can positively impact the hotel's reputation and competitiveness within the industry. I hope that my insights can be valuable for the hotel's management team to address any service gaps and ensure their employees are prepared to create a welcoming and professional atmosphere for all guests. By implementing strategies to enhance the overall guest experience, the hotel can differentiate itself and better meet the evolving expectations of today's discerning travelers.

Everything from Receiving at the airport to Drop off was of a very high quality. Service of all the departments was exceptional. We felt so much at home and pampered by the staff.The location and scenic beauty was heavenly. Fully satisfied with our stay.