愛達荷福爾斯希爾頓惠庭飯店

Great stop on a long unexpected road trip. The staff was friendly and attentive. I would stay there again

The front lobby was great and the corridors on the first and third floors (those were the only two floors we were on). The front desk stated that the third floor had recently been renovated. The first night our tv didn’t work and when we called the front desk they sent someone with a new remote. They were not able to fix it and said that they would be back. No one ever showed back up. The following morning let the front desk know and they said that they would get someone up there to fix it while we were gone. Came back after a long day at a tournament to find the tv on but could not adjust the volume to hear the show. Our room had not been cleaned or new towels, tissues, to or coffee packs refilled. Had to go down to the front desk to get towels and they weren’t able to provide TP or tissues. When checking out this morning let them know about the tv issue, they told us that the room next to us was getting all of the room controls and request from our remote. The staff in the mornings were great, however the staff in the evening acted like they didn’t want to be there or that we were bothering them to get things that they didn’t seem like a big deal. We have never had this type of experience with a Hilton hotel before, but it will make us look around for more options next time.