愛達荷福爾斯 - 機場希爾頓歡朋飯店(Hampton Inn Idaho Falls/Airport)

Excelente servicio es nuestro hotel favorito de mi pareja y yo. 😃

This was the 5th dissabled, assisted room we experienced on this tr. One vertical grab bar in the tub-shower doesn't begin to make tis room handicap friendly. Nothing at the toilet to assist getting up, let alone ADA height toilet. NO wheel chair accessible sink. Very dangerous room for person with disabilities.

We have been here many times before and it started out fine until later when I found that someone had taped the door strikers down using a piece of gorrilla tape making it so we couldn't lock the door and the door could be opened from outside without a key. This was about 11:30 pm so the front desk said all the doors but the main lobby would be locked. The next morning I spoke with the GM who expressed concern. After assurances that he would get the issue resolved. I asked to at least have the room cleaned and all linen replaced because it appeared that the room had been used without that service before our arrival. For instance we had run out of TP and there was no spare roll in the room and other things as well. We asked that they do it soon as we needed the room to get dressed for an event later that day which he agreed to do. The cleaning staff didn't come until we were in the middle of getting dressed. They did freshen the room but could see they were not very thorough. We were here for multiple days prepaid from a third party. At checkout I asked for a statement of any incidentals charged to the room. The girl at the front desk said her records show that I still owed for the room. I insisted it was prepaid but she insisted we owed the money. I produced a bank statement and reciept from booking the room. But only when I was insistant did she change her position saying that was what was paid. If that was the case why did I need to show proof of payment?

First of all, when booking a double Queen, the details of the room stated it sleeps 5. This is an outright lie unless you sleep on the floor or in a chair. Second, I was told by the lady checking me in if I wanted, I could cancel and go somewhere else. Pillows in the room are the worst I’ve ever slept on. I will not be staying here ever again. One outside door was broke, so if parking in the back, you had to walk clear to the front to get in the building

No pool during renovation. It would have been nice to know prior to booking. While this has happened previously at other hotels in the area usually a price adjustment was made. Didn' t have time to matter this time but was not aware in case we had time to use the pool

The bed was tough to sleep on, and the pillows were flat. The comforter fell off the bed too easily. The bathroom door barely missed the toilet.