麗麗門拉各斯飯店

The air conditioner in my room did not work. I called them as soon as I checked in and they brought someone to fix it. That fixed only worked that night and it went back to not being functional the next day. I called two more times to have someone fix it. I got fed up and requested a room change which they said the hotel was full and they could not accommodate until the next day. The power went out in the room twice overnight. They again sent a worker to come fix the power but it was very disruptive to my sleep this was around 3 AM and 4 AM. On my last night they switched me to a new room or the AC was working and no power issues. I would not recommend staying here due to these problems. You have to call multiple times to get anything addressed, the customer service is not good.

My and my wife's stay at the Lilygate was first-class from start to finish! The service and friendliness of the staff was excellent! The decor and presentation of the hotel was beautiful, with lots of African-inspired art work throughout! The food was amazing, well-presented and freely available at any time, including room service. We had breakfast include which was a seamless process to sign for everytime we ate. The rooms were beautifully presented and outfitted with all the basic amenities needed such as toiletries, a safe, fridge and also had a small balcony. There were some minor issues such as the air conditioning unit having some condensation which dripped but when told about this, the front desk staff explained what we needed to do (vent the room from time to time due to the humidity) and the problem was resolved. The hotel was very safe, with security staff at the main gates. The local area itself was very safe and well-outfitted as well with numerous grocery stores, restaurants and bars, hair salons and any other things you may need. The hotel also has a well-maintained pool and gym with an excellent personal trainer. There is also an outdoor bar and grill with great food and nightly entertainment which is first-class! I highly recommend staying at the Lilygate and definitely will be back!

To sum it up - This hotel is appalling. I stayed at the hotel for 2 weeks and regretted it ever since I arrived. Customer Service Initially, the hotel looks very nice however they lack customer service. For example, I've ordered food a few times from my room and they'd call me back 20 minutes after I ordered to tell me it was unavailable - bear in mind most things were unavailable then the food took a further 40 minutes to arrive. I called room service for an iron and after 30 minutes, no one brought it so I had to call and remind them, and again I never received it. Also, the workers here weren't very friendly, they seemed reluctant to do things. However, I can say the doormen and security guards were always polite and helpful. Room The bed is a nice size for 2 and the Superior room gives a presidential feel which is nice. However, the bathroom was dated. There was no toilet brush and we had to be asked countless times to change our towels every day. They seemed reluctant to do so and even told me 'No' a few times. The towels also didn't smell fresh. They did give 2 water bottles every day which was nice. Some of the plugs/switches didn't work and when I put in my charger it made a hissing sound. Our room key also didn't work the first 2 days I stayed over so I had to wait in the reception to be escorted to my room every time. The lights in our room are very dim and randomly switched off. Many didn't turn on when we turned the switch on. Lastly, mysterious water was dripping from one of the lightbulbs for a few days. They said it was water from upstairs but failed to give extra information. Was it toilet water? Washing water? The pipes? We had to pester them for days for them to finally get an electrician to fix the issue. We asked to cancel the reservation completely since there were a few things wrong with the room and they had difficulty doing so, so we asked for a room upgrade which a receptionist said was okay. Instead of a room upgrade, they showed us the same Superior room but smaller. We were so fed up that we decided to just stay because what was the point of moving to a smaller room? Food The breakfast buffet does have a range of options however I wish there was more fruit. Food after breakfast is hard to order because most things are unavailable and take forever to come. Food was mediocre. Facilities There's a pool and gym so that's nice. Overall, there was a lack of hospitality. I am very disappointed as I was recommended this place but I can't seem to even like it. The 2 stars are for the polite and helpful door and gates men and how the entrance of the hotel looked. Do not come here - it is not 4/5 stars