Port Lympne Mansion Hotel

We stayed for our mini moon in the treetop bubble. The accommodation was lovely (albeit slightly noisy being situated by a main road) and the site itself was great. Lots of wonderful gardens, buildings, walks etc to explore. Both the inclusive safari and ranger safari were excellent. However, the staff on site in the restaurants etc leave a lot to be desired. We were delayed checking in by 40-60mins due to an issue with the buggy, as a gesture of goodwill they offered us double welcome drinks and assured us we could have them the next day (we didn’t have time on arrival due to the delay and the delay with check in). This seems not to have been communicated to the clubhouse where the drinks are available so there was more fuss getting this resolved. On arriving for our drinks we were told there were no zero alcohol options but that they would source some from the other bar for the next day. The staff member the next day knew nothing about this. We ended up not having our welcome drinks …. You’d think they would have just offered us to have the drinks at the fully catered bar where they have zero alcohol options for non drinkers?! On cleaning and restocking our accommodation they missed the loo roll and we had to call for more. Two mornings we had breakfast delivered to our accommodation, both times they missed marking the gluten free option so we had to call to identify it. They left the hamper from the first morning for the duration of our stay, no instructions on where to return it and the staff didn’t remove it on cleaning. Not great considering it had food left in it/dirty dishes etc. In the bear lodge restaurant there was again refusal to make zero alcohol gin and tonic even though they have the gin for use in cocktails. Also confusion over gluten free offerings. Whilst these seem like minor issues, considering the amount we stayed to pay here we would have expected better service. I do have to give a shout out to the young man who checked us in (unfortunately didn’t get his name) and to Kyer who served us in the garden room restaurant as their service was impeccable and a breath of fresh air compared to others!

Thoroughly enjoyed our visit for my husband’s 70th birthday, I booked it as a suprise for him and we both had a whale of a time. The golf buggy is a fantastic idea, being able to go out on it at any time was was wonderful, especially when the park was closed. We ate in The garden room for breakfast both mornings and one evening meal, beautifully cooked food and lovely polite staff, we also ate at Babydoll, the food and staff were great there too.. we will most definitely return!!

This was a birthday treat from our daughter and partner. There are various beautiful unique accommodations, ours was The Hideaway which was perfect, cute and clean with a log burner inside and fire pit outside. Perfect! There are plenty of animals of all species to see via walking or use of a golf buggy to get around. Lovely scenery and amazing food.

5/5 brilliant stay, the staff were very pleasant especially one waitress in the garden room, Emma she told us all about the history port lympne and also some about the area, very quizzed up definitely deserves a pay rise in my opinion, definitely worth going to see and i will be back again in the summer. 👍

BEYOND EXPECTATION & OUT OF THIS WORLD!!! Booked Lion & Tiger lodges for a 2 night stay. Both lodges are stunning, with views out onto the lion & tiger enclosures. The Lion lodge had high ceilings with the 2nd bedroom on a mezzanine level & large garden with a fire pit overlooking the main hotel from above - both lodges were decorated to a high standard & interior were as you would expect a “lodge” to look like. Roaring real fires in both, outside baths, complimentary fizz & snacks & a personal golf buggy. ALL Staff were attentive & enthusiastic - they clearly loved working at Port Lympne. I highly recommend staying here - will definitely go back.

I found it poor that we had to first go to customer services and then over to the house to be booked in, surely this could be in one place. My Wife who is disabled wished to use the toilet, but the Ladies is up some steps and the disabled is in the Garden Room, (when wishing to use these on the second day, we found the Doors locked, even though told they would always be open) So on both times my Wife had to use the Gents. (Note: the right hand one is loose, not bolted to the floor). We were told the Tree House was ready, but found it was still being cleaned! The outside lights did not work, nor is there a light down the side of the house. Very poor as an Accessible house and also a gap in the fence for steps. The room was very hot and the cooling fan remote did not work. The T.V did not work, I found this was due to only one battery in the remote. In trying to contact the office, found the phone was unplugged but still did not work, again very poor as this is an Accessible house. Called the office from my phone, a maintenance man came out, but only brought AAA not AA batteries. On returning along with Chloe, fixed the T.V and confirmed the other remote, lights and phone did not work. Chloe, kindly left her torch with us, and the back lights were fixed. I would also like to point out, that some of the areas should be looked at and made disabled/wheelchair friendly, and wouldn't take much to do. When I was at the Baboon scatter feed, the rails on the centre section are to low, and i very nearly fell backwards, when food was passed across me. The Dinner was fine, except they did not know about the booking package, and the cocktail drink was not supplied. told no voucher no drink. Breakfast was just a very bad experience,The table was not laid out, service was very slow and poor as if we were an inconvenience. We had to ask for knives, forks and side plates. Tomato sauce took so long we had already eaten. Asked for bread and butter twice, Toast was slow and cold even the second batch was cold. On leaving we were asked to pay, we advised we had a package and this was part of it, told it would be charged to the room and to take it up with customer services! We did so and advised that the package was new? but we booked on 04.09.2023? And system was not updated. All the above was relaid to Concierge / Customer Service's at the time, and on their Review e-mail, We have yet to receive ANY feed back from the Management Team.