海德帕克Eleanor Roosevelt National Historic Site附近住宿

工作人員很棒 - 非常包容!裝修幾乎完成了。房間很乾淨,非常現代。一定會再次入住!

The Holiday Inn Express at 2750 South Road in Poughkeepsie, New York has got to be an example of one of the worst properties in existence with the Holiday Inn name. My booking was for a four-night stay. When my wife and I arrived, we found the by a parking lot uneven and full of potholes. When I checked in there were no luggage carts to be found. The desk clerk was very nice and offered to search the hotel for a luggage cart. The design of the bathroom was horrible, the room was large but had a small single sink vanity that left no room for guest toiletries. The mirror behind the vanity had a bright light on each side that ran the full length of the mirror. The glare was so bad I could not see my face well enough to shave. The next day we were away from the property the entire day and upon returning we found that no service whatsoever had been performed. Very prominently in our room was a card displaying how the hotel would strive to perform all the functions such as trash disposal, refreshing towels and washcloths, making the bed, and generally performing all the duties a good hotel would do. None of these things were done. We complained to the front desk clerk, and she gave us some towels and washcloths. There was an apology but no offer of compensation. The charges for Saturday and Sunday were astronomical, especially for a property with no functioning pool. When I checked out, there was still no offer of compensation. I complained and was offered about $100 reduction and 500 points. My charges just for June 16th and June 17th were $650.67. I thought that offer was an insult. I complained to the clerk, and she responded that the hotel manager would get back to me in a few days. He did not, and about a week later I called him to complain. He became somewhat irritated and proceeded to tell me “how the hotel business ran”, and he was not going to do anything for me. I proceeded to tell him the clerk had already offered a pittance. He offered to return $112.13. Had this been a Marriott or Hilton property I know the manager would have totally comped the room for that night. The reason I know this is because other hotels that I have been to have gone out of their way to please their guests in this fashion.

我們在探親時在這個酒店住了2晚。地面/公共區域:當我們在前台辦理入住時,工作人員很友好,大堂正在裝修中,走廊很乾淨,跟上。然而,由於裝修,游泳池關閉了。沒有歐陸式早餐,但有弱咖啡。房間:房間後面有一個天井區,迷你冰箱,微波爐,洗手檯,電視,桌子,空間很大。桌上的燈包括電源插座和需要時爲電子產品充電的插座。房間還設有兩張大牀和一個浴室。然而,我對這個位置的幾個維護問題感到失望。浴室門的鎖不起作用。水在浴室地板上,暗示某個地方漏水。這些是我在經濟型酒店看到的問題,我不會感到驚訝,但他們使這家酒店似乎有點像萬豪酒店。總的來說,工作人員很友好,這是一個不錯的住宿地點。然而,他們應該解決剛剛討論的一些問題。我希望我的審查有幫助。

裝修新，周邊配套方便，服務很棒！尤其前台那位年輕的男經理👍

We have family in the area from Hyde Park down to Fishkill, and the location of this hotel is right in the middle, making it easy for us to visit them. The property was clean and easy to access. The lady checking us in was very friendly and pleasant, making check-in a breeze. Our room was clean and spacious. The complimentary breakfast was good, offering the standard Hampton Inn choices. Every time we went the front desk when we either left the hotel to start our day's adventures or returned, we were always greeted by the front desk staff with a ”have a great day” or a ”welcome back”. We will definitely book this location again next time we visit family. Plenty of restaurants, shopping, and local attractions are nearby. The Metro-North Train station is close by in Poughkeepsie for day trips to NYC.