克蘭斯威克Hutton Cranswick WI Hall附近住宿

接待處友好而禮貌的工作人員見面。房間很乾淨,房間的景色很好。淋浴很糟糕!盧克在最熱的溫度下溫暖,當你以任何其他方式轉動溫度時,會凍結。我們從客房服務的qr代碼中訂購了食物,因爲我女兒感覺不太好,但等了一個多小時,它從未來過。我試圖按鈴大約20分鐘,但沒有人接電話。我去了前台,和那位非常抱歉的女士交談,並解釋說應用程序永遠不會奏效,如果是這樣的話,也許酒店應該從房間刪除代碼,取而代之的是傳統的客房服務菜單!接待處的女士盡了一切努力糾正這個問題,似乎習慣了這種情況。不幸的是,因爲我不得不等待這麼長時間的客房服務(只是想做點心),我錯過了使用設施,所以不能真正評論,但他們看起來不錯。早餐很棒,我必須說,煮得很好,有很多選擇,爲自己服務,我喜歡。

看到和聽到這麼多的負面事情後,我想我會花一些時間爲這個地方寫一篇誠實的評論。所以這家酒店非常基本,但很乾淨整潔,並且有您短期住宿所需的一切。客房大小合適,配有舒適的牀、電視、吹風機、茶壺和茶水、咖啡和牛奶用品。您還可以獲得一些毛巾,但如果在接待處詢問是否需要其他東西,它們非常可愛,非常適合您的需要。在我們住一晚的時候,接待處的那位女士很可愛,她給我們多拿了幾個枕頭,給了我們一個電話充電器借,我們坐在接待處喝酒。由於工作人員短缺,目前沒有餐飲服務,但第二天我們出去吃晚餐和早餐,這並沒有影響我們的住宿。場地很安靜,我們整晚都沒聽到任何聲音。他們到處都有閉路電視,而且這由接待人員和夜間搬運工監控,所以儘管我讀過很多關於*********之類的評論,你在這裏還是感覺很安全。總的來說,我預訂了一個便宜而愉快的住宿地方,這是我們所得到的。它的位置很好,到許多商店、酒吧和餐館步行即可。我們肯定會再次入住。

Hotel is amazing including the rooms, check in, staff, recognition of Hilton honours and breakfast. Unfortunately this stay was negative as we were on floor 3 below the Lexington which had a DJ/ disco until 1am. The issue was resolved and we will be making further bookings. We rang reception at 10:30 to ask when the disco/ DJ in the Lexington would end. We were told 11:45 and we said there was a constant thudding as we were on floor 3 but it would be manageable for an hour as we could still get to sleep at a reasonable time. The receptionist told us she had been up once to talk to the DJ about turning the volume down. The receptionist said she would be going up again and that these issues happen. The room was shaking and rattling due to the thudding. We rang down again at 11:55 to be told that the information we previously got was incorrect and that the DJ would be on until 1am. The person on reception asked who gave us the information but we didn’t have a name, we just knew that at 10:30 when we rang down, we got told 11:45. We asked for a room on a lower floor and we were told that this could not be authorised by the member of staff on the phone, it had to be authorised by the manager. If we had been told the correct information at 10:30 when we called reception, we would have requested a move then to a lower floor and saved the hours of not being able to sleep and the stress due to this. We received another call at 12:16 from reception saying they were going to go up and ask the music to be turned down. We did acknowledge that there are limits to what the staff can do and that it is not their fault. Our two previous stays at this hotel were amazing and even now, we can’t fault the room, check in service, acknowledgment of Hilton honours or breakfast. All of these areas are perfect and could not be improved upon. Staff are friendly and attentive and they are a credit to the hotel. But to pay for a hotel room and have noise stopping you from sleeping until 1am isn’t good enough. We spoke to manager, Andy, about our experience and he was really good and we came to a resolution that we are happy with. Due to how this was resolved, we will be making future bookings at this hotel as we travel to Hull regularly and we don’t want one negative stay to outweigh the positive ones.

設施：基本齊全 衞生：很乾凈 環境：很好 服務：會及時補充消耗品

Excellent stay, played golf on all 3 courses, ate breakfast and dinner for 3 days in the restaurant, can’t fault the service of the wait staff, especially Alex, very polite and attentive. Very nice spa, great facilities and lovely pool. Great hotel