I have to say this was the most disappointing stay at a Comfort Inn & Suites property I have ever had. I have been a Choice member for many years and I usually try to book through their website and choose one of their hotel brands because they have been very consistent in the quality of rooms (beds, pillows, furnishings, towels, etc.) amenities(free breakfasts and parking, etc.), cleanliness, hospitality, and friendly professionalism. We were met by an unfriendly clerk at check-in who proceeded to go over the many rules about smoking, animals, pool towels, and breakfast being prohibited from being eaten in our room and the extra charges we would incur. After two long days of packing and moving our daughter to a new apartment, we were pretty spent and just signed everything. The room at first appeared freshly updated and looked clean. After unpacking I did notice that the bathroom was in a state of disrepair; the bathroom door had water damage, the floor of the bathtub was yellowing and had what looked like a vinyl patch, and the shower head looked like it needed to be replaced as it was caked with calcium and looked moldy. I thought that maybe the hotel just hadn't gotten to that part of their renovations and that it may be hotel-wide so did not call the front desk. I was also exhausted and did not want to pack up and change rooms at that point. The sitting area had two vinyl ottomans that appeared to have had some liquid spilled on them but had not been properly cleaned. Please see pics. Thankfully the bed was clean and comfortable as always. The next morning my husband and I went out to the beach before checkout. When we returned to our room our key cards would not work. I went down to the front desk to ask why and have the key re-activated and the two people were not able to give any real explanation and tried to re-activate the key card. They were not friendly and seemed almost hostile. I went back up to the third floor and the key card still did not work so back down I went, this time with my husband. The desk clerk tried again to re-activate our key but also flagged down a maintenance worker with a master key to let us back into our room (our key was still not working the third time). We were never given an explanation or an apology for the inconvenience. When I checked out I asked if all the hotel bathrooms were older, and the clerk said ”No, Why?”I showed her my pictures and she then took pictures of them so she could show her manager. Again no apology for the state of the bathroom, she said the stains on the ottomans were most likely scratches, she only asked when I noticed these things last night or this morning. I cannot recommend this Comfort Inn & Suites in Huntington Beach. We had a disappointing experience that left me displeased and frustrated with the desk clerks.
滿意
104 評價