I have to say this was the most disappointing stay at a Comfort Inn & Suites property I have ever had. I have been a Choice member for many years and I usually try to book through their website and choose one of their hotel brands because they have been very consistent in the quality of rooms (beds, pillows, furnishings, towels, etc.) amenities(free breakfasts and parking, etc.), cleanliness, hospitality, and friendly professionalism. We were met by an unfriendly clerk at check-in who proceeded to go over the many rules about smoking, animals, pool towels, and breakfast being prohibited from being eaten in our room and the extra charges we would incur. After two long days of packing and moving our daughter to a new apartment, we were pretty spent and just signed everything. The room at first appeared freshly updated and looked clean. After unpacking I did notice that the bathroom was in a state of disrepair; the bathroom door had water damage, the floor of the bathtub was yellowing and had what looked like a vinyl patch, and the shower head looked like it needed to be replaced as it was caked with calcium and looked moldy. I thought that maybe the hotel just hadn't gotten to that part of their renovations and that it may be hotel-wide so did not call the front desk. I was also exhausted and did not want to pack up and change rooms at that point. The sitting area had two vinyl ottomans that appeared to have had some liquid spilled on them but had not been properly cleaned. Please see pics. Thankfully the bed was clean and comfortable as always. The next morning my husband and I went out to the beach before checkout. When we returned to our room our key cards would not work. I went down to the front desk to ask why and have the key re-activated and the two people were not able to give any real explanation and tried to re-activate the key card. They were not friendly and seemed almost hostile. I went back up to the third floor and the key card still did not work so back down I went, this time with my husband. The desk clerk tried again to re-activate our key but also flagged down a maintenance worker with a master key to let us back into our room (our key was still not working the third time). We were never given an explanation or an apology for the inconvenience. When I checked out I asked if all the hotel bathrooms were older, and the clerk said ”No, Why?”I showed her my pictures and she then took pictures of them so she could show her manager. Again no apology for the state of the bathroom, she said the stains on the ottomans were most likely scratches, she only asked when I noticed these things last night or this morning. I cannot recommend this Comfort Inn & Suites in Huntington Beach. We had a disappointing experience that left me displeased and frustrated with the desk clerks.
Dolorian checked us in and was so kind and polite. We dined at the Pacific Hideaway twice with our children. The food was delicious. Our first morning Destiny doted on us, the second we had the pleasure of being served by Victor. The Pacific Hideaway had the perfect variety of meal options. We enjoyed our leisurely mornings with the Breakfast Burrito, Buttermilk Pancakes, Poke Bowl, Rise and Shine and Grandma's Chilaquiles. The Valet was prompt when our vehicle was requested as well as warm and welcoming upon our many arrivals (and departures). We enjoyed our morning coffees, and ending the days with s'mores. The beach was such a treat to wake up to every morning. The ShoreBreak having all our beach necessities really took the stress and hassle out of the family beach days. On our final day Dolorian and Omar were there to bid us farewll. The overall vibe was like visiting your best friend that you hate saying good-bye to. We are already looking forward to bringing the family back in the future.
You can't beat the view! The hotel staff was very helpful especially the valet staff. Our room (#819) was nice but needs a little TLC. The light above the coffee maker didn't work and it looks like the light cover has never been dusted. Softer bath towels and an extra blanket would have been nice. The bathroom only had one sink which made it feel cramped when sharing with my spouse and the glass toilet door was cumbersome. The room was equipped with complimentary boxed water and Keurig coffee, however we had to remind the maid staff to replenish our daily disposable coffee cups. The pool area, bar and firepits were very nice and we definitely enjoyed brunch on their outdoor restaurant patio.