亨特斯維爾凱藝飯店-近諾曼湖(Quality Inn Huntersville Near Lake Norman)

I reserved this place through a discount site and wasn't disappointed. It was north of Charlotte so I didn't have much of a rush hour to contend with. The WiFi and cable were good and the bed was comfortable. The room had an iron and board and coffee. Good stay.

The tile ledge under the bathroom mirror had a large cigarette ash chunk on it. First I thought it was a bug. I removed it with a Kleenex then wiped the ledge with a wet wipe and it was very dirty. Yuck. The beds were noisy, lumpy, and uncomfortable. Staff was very nice.

Property was NOT close to clean. Entire facility and room had very bad odor! Hotel room lamps had chewed gum all around. My hotel room door would not lock properly easy to be pushed in. The room key will also deactivate forcing us to return to the main desk for deactivation. Very inconvenient!!!! The hotel did not have clean towels for an entire day to provide guests due to staff not being available to do laundry… unacceptable. This hotel receives 1 star only for being pet friendly and available for a last minute stay. I should’ve checked out the very next day not stay 3 days. I will NEVER return to this property.

Strong ********* odor Elevetor does not work (We got stock) Desk service is bad Steps are dirty Welfare recepients living in property

the room clean, comfortable. The only drawbacks are that the elevator did not work and my room was on the 3rd floor, when taking out the luggage it was exhausting and uncomfortable. and on the website they offer laundry service but it is not really working.

Very pretty and inviting upon pulling up. Smells and looks clean, ground kept nicely. Looks like there is a lot of shopping and dining nearby. I'll explore more during the daylight hours.

Upon entering the room that was assigned, we noticed that it had not been cleaned. That however was corrected by James, who when contacted not only gave us a different room but personally came to the room with us to make sure that the room was OK. The entire time we were there, James gave service and hospitality above and beyond the call. He is a keeper for the chain.

The hotel staff was very nice, everything worked in the room, the bed and pillows were VERY comfortable. The AC/heater did not work very well. It was either very hot or super cold! It was hard to stay comfortable all night. We kept the do not disturb sign on our door for the first three days. On the last day we were leaving for the day and we were hoping the room would be cleaned, so we took the do not disturb sign down. we left at 8 am and came back around 2 pm and our room was not touched. The hotel was very cheap so, you get what you pay for! I would rate this stay a 2.5/5

We couldn’t slept well because the a/c unit wasn’t working properly. I settled it on 70 degrees and it felt like 80’s too hot. You should fix the unit.