After having spent ten days and nights at fabulous hotels, castles, and restaurants in Sweden, it was a HUGE disappointment to come to Kokkedal Castle outside of Copenhagen. Upon our arrival, the two girls behind the reception hardly looked up at us, and did nothing to smile or make us feel welcomed. They gave us room keys with the wrong guest name on the booklet. When we, halfway to our room in a different building discovered this, and went back. They gave us a booklet with our name on it, but after walking back once agyto our room, the electronic keys did not work. A third trip back to the reception was needed in order to enter our room. One light bulb was not working in the tiny bathroom, making it almost impossible to shave. The insulation from the guest room to the outside corridor was non-existent. We could hear every single word of what other guests were saying, as they passed outside our room. The door handle to the terrasse outside was loose and there was no room to put our toiletries in the undersized bathroom. After dinner, we felt like ending the evening with a bottle of red on their verandah. The bar man closed the bar 15 minutes before closing time. We kindly declined buying wines from between 1000 and 3000 DKK, and settled for a Spanish wine for "only" 900 DKK. When checking the wine upon drinking it at ViVino, the app, we found out that its purchase price was 8,99 €, a mark-up of 100 times. Just outrageous. No, never again. Your staff does not seem motivated or even educated in receiving and caring for guess. Adding the high prices to the equation, this is a place that must be avoided. Too bad, on a beautiful castle in a beautiful setting, but there are limits to bad service and they have been not only met, but exceeded.
翻譯