休斯頓市中心假日飯店(Copthorne Downtown)

Arrived at hotel and found that I could not park unless I was checked in. I could not get into the hotel without a keycard which I didn't have because I had to check in. Had to rely on desk clerk to open door to let me in. Breakfast was mediocre and overpriced.

A nice hotel in Downtown Houston. The staff was amazing and very friendly. From check in to check out they gave outstanding customer service. One thing I didn’t like was the fact that parking was extra each day and there was only one working elevator for all floors.

After traveling for over 3 hours, I arrived to an abandoned parking lot. After calling Holiday Inn several times seeking help in a bad part of town, I was told by an employee from the Holiday Inn that they are located behind the parking lot but sadly, what existed were abandoned homes. This so called Hotel refused to give me a refund. This is fraud and I suggested no one stay or even book here. I feel like I was robbed of over $250. Forced to seek refuge elsewhere, I pay over $300 , just for one night. Grand total out of pocket of over $500. I appreciate ******* trying to help me in this nightmare situation because they too were denied a refund from this Holiday Inn.

The hotel itself was fine, the rooms were comfortable & clean. However the air conditioning seemed to be preset & couldn’t be lowered leading to a warm & sweaty sleep. The pictures also show a pool—be warned that there is no pool at this property.

Booked room with you, however, upon arrival, they were full and I had nowhere to stay. Scary fir a single lady in downtown Houston.

muy buena ubicacion , muy buen precio, un poco de renovacion pero en general esta bien para el precio.