品質飯店及套房西追

Absolutely horrible no hot water and the hotel took our money plus a deposit without telling us! We found out other guests checking in we're leaving we did not even take our luggage up and immediately demanded refund. The clerk said he processed refund d to Trip.com and I would have to get them to call them and get refund!!!! I have made several calls and still NO REFUND and they have had our money for 5 DAYS!!! AL.OST A WEEK I AM MORE THAN DISSATISFIED AFTER I IMMEDIATELY CANCELED THE BOOKING, THE DENIED THROUGH THERE APP PROCESS AND MADE A OTHER BOOKING AT SAME HOTEL SAME DATES ETC. I DID NOT ASK THEM TO DO SO. UPSET BECAUSE PHONE CUSTOMER SERVICE SAID THEY WOULD CONTACT HOTEL AND PROCESS THE REFUNDS AND MONEY FOR INCONVENIENCES THIS JAS CAUSED. we were immediately put in a safety concern and monies tied up, we had traveled for a very important family event with children !!! Can not be without hot water! The property was in Houston and not getting hot water from Thursday til Monday!!@@@ we could not find any rooms after 5 hotel due to Rodeo going on in Houston! We were there for wedding!!!!! Excuses and the run around if you want this! Book with Trip a d pick Marriott Quality Inn in Houston Tx Westchase!!!! Very unsatisfied travelers!!!!! Sylvia & Chip Gray

The hotel was clean, friendly front desk agents good location. We will stay again. the experience was very good, i came for a job meeting and all was perfect and convenience, housekeepers was very friendly always try to help me .

don’t stay here. Everything was broke, they have freaking roaches and the place smells like pee. Elevator was broken, toilet was nasty. 0/10. I’ve stayed at cheaper hotels that were cleaner than this.

Place feels like a motel. It’s cheap so you really get what you paid for. Check the yelp reviews for this one, not sure why it’s rating is so high on TripAdvisor. Our tv screen was cracked and the door did not lock

Clerks were friendly. They have a lounge, more like a bar. Very small breakfast "buffet", but better than a lot of cheaper places these days. Room was adequate, though old and dated. Everything worked fine and it was quiet. Stayed one night.