休斯頓山姆Tapestry Collection希爾頓飯店

Good view good location big room and clean and very very good service

Good location, beautiful rooms. Good gym

My experience here at The Sam is always amazing. The staff is very welcoming, knowledgable, and they take the time to get to know you. Staying here makes me feel like I don't even want to leave after being here for a weekend or a night. Facilities are clean and highly operable as well. All in all for my wife and I we give this place a 10/10. I book the same room every time we want to get away, and for this holiday season we decided to get rid of the kids and enjoy ourselves!

The overall appearance did not match the photo layout on the website. It was extremely misleading. The elevators were small, the rooms were small, mattress extremely uncomfortable. The only good thing about my stay was the staff and food. The staff was amazing the moved like a well oiled machine ...I shared my concerns with the general manager and he advised that I reach out to your company with my concerns. The renovation were in process and it spoiled my entire visit. i did not see the notice pertaining to that on the website. At this point I want a FULL refund, due to the website being misleading.

There was only one person working the front desk and she was on a call, so I waited about 5 minutes before even being recognized. Once she put the customer on hold, she informed me that she did not have a reservation for me. I showed her my confirmation number and then she was able to find it. Once I was given my room keys, I went to my assigned room, opened the door and there were already people in that room. There were clothes, shoes and luggage in the room and the TV was on. Thank goodness I didn't see anyone or anything going on.