休斯頓霍比機場格林豪泰飯店(Sonesta Essential Houston Hobby Airport)

I just loved this hotel very comfortable and clean tv messed due to weather but that’s nature nothing on hotel end

Terrible! Booked an accessible king room. Got to the hotel and they checked us into a regular room. There were holes ALL OVER the blackout drapes, hair in the tub, and the fridge was frozen over and not cooling. Called the desk and he tells us he can put us in a different room. We pack up everything. He tries to give us another non accessible room. He gves us a room that is accessible, when I point out that we booked an accessible room, still not a king. We get to the room, turn the air on, unpack and leave. Several hours later we get back and it is 78 degrees in our room. We like it COLD. We had the AC set at 66. Go to the counter and tell her the problem. She tells me that some of the AC units have a motion sensor so they will not work if no movement. Well, what happens when we go to bed, I ask. She says it will turn off. Not acceptable. She says she can move us to another accessible room. We pack up everything again. We get to the 3rd room and turn on the air. Still not what we booked and paid for, as this one has 2 full size beds. We unpack...again. Get ready for bed since we have a early flight the next day. Husband gets in the shower, only to discover that the shower will not stay on. The plunger thing will not stay up longer than 2-3 seconds before going back to the tub faucet. We call the front desk, furious at this point. She has maintenance come to fix it. The ac NEVER got colder than about 75. Neither of us slept well, room smelled like cigarette smoke. Because it was a prepaid reservation through a third party, they can do nothing about our experience, other than let the manager know. Seriously THE WORST ROOM we have ever booked! Avoid this hotel! There was rust on the bathroom fixtures in every room, old carpet, dirty stained furniture, lifting wallpaper, water damage. It was terrible!

1. Era una reserva de 4 realizada con tiempo y solo nos dejaron dos toallas y cuando lo reportamos dijeron que no tenían más. 2. La tina del baño no estaba aseada correctamente y las cortinas del baño todas rotas. 3. La piscina de hidromasajes la tienen fuera de servicio y la piscina normal bajo techo no le tienen la calefacción , las luces no están completas y lo tienen abandonado, no es como se ve en las fotos, me siento engañada porque por la piscina fue que tomé este hotel

ANTES DE LLEGAR AL HOTEL LLAME X QUE YA ERA LA MADRUGADA Y ME DIJERON QUE YA NO TENIAN DISPONIBLE LA HABITACION CON 2 CAMAS QUE HABIA SOLICITADO AUN Y CUANDO YA ESTABAN PAGADAS LAS 3 NOCHES DE LA RESERVACION, ME DIJERON QUE SOLO HABIA CON UNA CAMA QUEEN, Y A ESA TUVE QUE BUSCAR ALOJAMIENTO PARA LA 3ER PERSONA QUE ME ACOMPAÑABA, AL LLEGAR AL HOTEL, SORPRESA QUE LA HABITACION QUE ME ASIGNARON SI TENIA LAS 2 CAMAS !!! LA RECEPCIONISTA PELEABA A GRITOS CON OTRO HUESPED MIENTRAS NOS REGISTRABAMOS,EL PRIMER DIA NO HICIERON EL ASEO DE LA HABITACION Y EL SEGUNDO DIA SI LO HICIERON PERO NO DEJARON TOALLAS, AL IR A PEDIRLAS NOS INFORMARON QUE SOLO TENIAN UNA,EL DESAYUNO CONTINENTAL SOLO SE SIRVE DE 6 A 9 AM, HABIA MUCHA GENTE QUE SE QUEDABA SIN COMER ABSOLUTAMENTE NADA.

El hotel es bonito y elegante, tiene un buen parqueadero. La atención no es muy amable, muchos lugares están cerrados al público y el desayuno es pobre.

El lugar muy acogedor, corresponde calidad precio, pase un rato agradable. Gracias

Hotel cómodo, desayuno muy básico sin huevo, la alberca linda pero fría

El peor desayuno que he tenido en un hotel...

Limpiez y tranquilidad