海雅特，位於休斯頓的Thompson

Great Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated. The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere. That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through. Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used. Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.

Nearly total disappointment, the staff was the exception. Floors (lobby,, walkways, our room) were not immaculate, and for the price they should be. Suite was decorated in brown and drab and felt dated. Pool looked nice from afar but winds caused an early closure. Overall don't waste your money like I did.

The art was amazing! The water in the aluminum cans and the beverage refill was great. I loved the French restaurant downstairs. The room was clean, clean and my housekeeper delivered every day. Buyer be aware that they place a 175.00 a day hold on your cc.I stayed for 4 days so do the math. They charge 60.00/ night for parking. They have a self parking at 5.00 per hour but the parking lot is shared with EOS gym which makes it difficult to find parking. It's very very frustrating. I took in a spa day on my birthday! The massage therapist was great! The spa was small and underwhelming. I was greeted with a rose and a glass of champs along with a gift and thoughtful written note from the spa concierge. Interesting thing the pool opens until 10! The Thompson offers a hotel car and driver who can take you anywhere within a 3 to 4 mile radius. Too bad I learned about it on my last day. Maven the coffee and bar spot was a great addition. Just a word of advice to Thompson Let folks know you are charging 42.00/a day fee and placing a hold on cc for each day then deducting 100.00 a day for fees and parking. In my 58 years a hoteling, I must say this is the first time I checked out owing. I live in Vegas with lots of staycations so you can imagine my gag. One more thing, you staff don't wear name tags and I recall names when I see it in writing so I can shout out your staff.

Had an awful experience at the Thompson Hotel in Houston. From the moment I checked in to the moment I left, the staff—valet, front desk, everyone—were rude and unwelcoming. If you’re looking for a true luxury experience, this isn’t it. Save yourself the disappointment and book The Post Oak Hotel instead. That’s real five-star service.

Loved our stay here. Super close to so many great restaurants. The property and pool were gorgeous and the staff were all so friendly. Would 100% stay here again.

Disappointing. Poor value. It’s new and clean, but pretty much a faux luxury hotel if you’ve experienced luxury hospitality. Located in a generic tower surrounded by parking lots. Awkward entrance sequence caused by elevators that do not connect directly from ground floor level to room level. Finishes in rooms are cheap. Elevator was audible from room. And to top it all off—and this is the biggest red flag that a property is not luxury—the guy at the reception desk asked if I was here for business or pleasure and after I said pleasure he asked only for one night? Well, actually we just change hotels every night to experience different hotels. But he kept prying for information. Not a good first impression.

Stay Elsewhere - Better Options in Area Do not spend your time at this “luxurious refuge/luxury oasis” as there are MUCH better options. Please give your time and money to the Houstonian, Four Seasons, or St. Regis. Pretty interiors don’t equate to paying more to stay at the listed hotels if you can’t provide service. From beginning to end The Thompson missed the mark. 2 parking options overnight - $55 for self right across from the hotel 5 ft away or $60 for valet (which meant parking my car right next to self park). Upon arrival at 2pm we went to the restaurant on-site for lunch. We left at 4:10pm. Between the 2 hours we ordered 2 salads with chicken and salmon. Took almost an hour for our first round of salads to come out - they completely messed up the order and it had to be sent back. They brought the same salads when we ordered different ones a second time. Forgot salmon and then brought it out completely raw. Left avocado off a salad that comes with avocado. Forgot fries. Entire thing was a mess. We utilized the on site car service to go to dinner. After drop off the driver tells us they don’t do pickup. Never mentioned their prior. It was no problem as I can operate ride share services - for someone older who couldn’t, they would have been stranded. Next morning AM yoga from 7:30-8:30 on the roof. Great experience, until 8:05 when they turned on the super loud techno music for the pool. You couldn’t even hear the instructor and this obviously took away the zen.

The hotel room, pool, and ambiance as a whole were nice. When booking the room, I was misled. Various sites have the king room with a private stand-alone tub. The bathroom is nice and spacious but with a stand-up shower only. The Thompson website is misleading as well. The only restaurant located within the hotel is Sol 7. The website says Sol 7 is upscale and business casual attire, not the case. I felt very overdressed. Entry and exit to the pool is in the middle of the Sol 7 restaurant. Sol 7 food was ok, staff and service were excellent. Toca Madera is a great restaurant but is located across from the hotel valet. So pay attention to the weather. Last but not least, my bill....lol.. I was charged a miscellaneous sale tax $4.95, Destination fee $35, Destination fee state tax $2.10, Destination fee city tax $2.45, Destination fee county tax $1.40..

I loved our stay at the Thompson we would definitely be back next time we are in the Houston Area !