房間大;配套設施設備不錯👍配有戴森吹風機,還有國人喜歡的開水壺。但是我的人住
感覺超級差:1,)我長途國際航班抵達酒店比規定的3pm 入住早了2:30分鐘,check in 的服務人員Jalisa 非常強硬的告知我想提前check in 必須交75美金💲 沒有任何可以商量的餘地 。2 )在找了另一位服務人員説明情況後幫助我們辦理check in 時又説我們必須交5天房費和400美元按金(我在攜程預訂時5天房費全部付完)又需要查實等待⌛️我也積極打電話聯繫攜程,等完成這次人住手續已經過去1小時30分鐘。3,)我入住酒店第一天洗澡熱水就不熱無法洗澡打電話給 room service 來了一個修理的人修理了一下,熱水熱了一點,本以為第二天熱水♨️應該繼續保持,可惜第二天還是沒有熱水♨️洗澡打電話給Room service 電話沒有人接,再打電話給前台連續打7次也同樣沒有人接,衹有下樓到酒店前台去反應熱水問題(同樣遇到Jalisa 態度也是超級不好👎衹是很冷淡的説我會記下你的需求,我再問什麼時候會有人來幫我修理好熱水問題,回答不知道,理由是時間晚了(當地時間9:45pm )我説酒店是24小時有人service, 她説不是,不停給你找各種理由推脱😡我非常生氣😡這時旁邊一位男服務人員(辦完另一個客人的服務手續後,看不下去來幫我,告知我會聯繫人來修理並請我回房間等待(在男服務人員幫助下大約10分鐘後有了熱水♨️可以洗澡了)4,)在後續幾天每當路過前台再遇見Jalisa(前台服務員)都是橫眉冷對看看我。這就是我6天5晚的入住體驗。😅😅
El hotel es bueno, pero no hay lugares cercanos para comer a excepción de 1 restaurant. Los empleados son amables en general. El agua embotellada cuesta 2 dl cada una y el desayuno debería ser más variado
Wanted a close getaway for the night someplace to relax with a pool, I was not disappointed at all!! Had a great time the room was clean and nice and cool when we checked in, it also had a nice little fridge and microwave ❤️we headed straight for the pool, and enjoyed the pool the entire evening!! It was amazing ❤️ The front desk hostess Jessica was amazing, when I arrived she was helping multiple guests with their needs and she was still able to welcome me in with my needs as well...she was great!!! I will definitely return next time I need a stay away ❤️ and the food trucks near by were amazing as well, we didn't have to drive to go anywhere, and that's just what we were looking for. Very satisfied 😊
訪訪客用戶d by Marriot houston westchase asa johnson You CAUTION! THEY RELEASED MY PREPAID ROOMS AND WE ARRIVED ON A RED EYE FLIGHT TO NO WHERE TO STAY WITH ALL SURROUNDING HOTELS FULLY BOOKED. These rooms were confirmed for weeks before. They never called or emailed until that they oversold. I literally called when I was in my rental letting them know I was on the way, and they told me sorry I will need to call another hotel because they over booked. Why they gave someone both if our double rooms, I don't know??? I explained that is unacceptable. Here are photos of the rooms they sent put us in due to their inconsideration. Nasty just nasty. Mold, Hair, dirty, ran down. They finally sent a cancellation email after we showed up for our reservation. Austin Gerdes the Assistant is the general manager that gave away our rooms and he wouldn't return any calls. I felt bad for the poor lady on duty trying to clean up his mess. She gave him my number over the phone but he never called. How inconsiderate. This is a business trip and they started it off as a nightmare. Horrible practice and damaging to Marriot's reputation.