休斯敦H-E-B附近住宿

341房間的小問題,洗手間的風扇很吵,我們不得不打開它以阻止噪音。AC不正常工作,我們設置爲60',它說室溫是77',第二天早上我向前台報告了。我們等了3個小時維修才出現,但他們沒有,所以我們去商店買一個風扇,以爲這對我們的第二晚有幫助,但房間根本沒有涼快:(

酒店在高速公路附近,但距離噪音足夠遠。這個地方很乾淨,工作人員確保它得到很好的維護。免費的洗衣機和烘乾機是優點。我特別要感謝Kaitlan和Brain他們出色的服務。兩人都很愉快,也很樂於助人, 總是微笑着幫助別人.

From the moment I walked in the door, I was greeted with a welcoming smile from Miss Deborah at the front desk. She checked me in efficiently and asked if I needed anything, assuring me to let them know if I did. The next day, after returning from work, I met the housekeeping manager, Kristopher. He assured me that they are there to assist in any way possible, no matter how big or small, I had to check out after 18 days to go home, and Kristopher was there to assist me. He went above and beyond, and his staff was amazing. Another front desk person, Ashlyn, was very professional and communicated very well. If I ever have to stay anywhere again, this would be the first place I would select. The hotel was always clean, the breakfast hot and wonderful. No complaints of noise the entire stay. Perfect for families or business.

I checked in digitally. Chose a room. Then got a message on my Hilton app to stop at the front desk. I did. Checked in and they put me in a larger room. That was nice, BUT, they also charged me an additional $100.00. I went upstairs and checked my app again, looking for a digital key and noticed I was overcharged compared to my reservation. So I pulled up the confirmation email and went back downstairs. Vicento changed the rate to match my original rate. I travel for my job and get approval for reimbursement on hotel expenses before I arrive to the hotel. When the hotel changes the rate or adds fees not on the reservation, it messes with my ability to get reimbursed and sadly takes time to resolve. When I checked out 4 days later, they included a parking fee which isn't a lot, but unnecessary as this is a suburban hotel. The Courtyard next door charges the same parking fee, but the Residence Inn across the street doesn't. I never saw a security guy in the lot. I saw a review of 2 cars with wheels stolen and left on blocks in their parking lot. Had Hilton just been upfront with me, I would have left my car at work down the street and hitched a ride; which most nights, a coworker drove me to dinner and other places anyway. This hotel can do better. Be transparent. The room was nice and clean. Breakfast was just ok, despite very nice guys who work in the breakfast area. Just wished the food tasted better. I did not use the gym, but it looked ok. I did not use the laundry, but it looked ok too. Housekeeping left only decaf coffee with the coffee maker. Luckily, there is a Starbucks right down the street (within walking distance). This is a good hotel, but not in a prime location - and not worth a parking fee. There was a homeless guy living in his car in the parking lot under my window. Not sure why I had to pay for him to stay there. One night, he was up late (until 2 or 3am) cleaning out his car with the radio on. I should have photographed him. I'm going to try this hotel again, but I don't feel confident as I make the reservation. Come on Hilton. It felt like you changed my room rate to make a few extra dollars. If you book here, keep a copy of your reservation showing a breakdown of the room rate. No need to be surprised. If you don't like paying to park overnight in a lot with a homeless guy living there, then leave your car elsewhere and Uber it.

我經常出差,是爲了娛樂和工作。這裏的工作人員非常友好和熱情。我真的覺得他們竭盡全力讓我的住宿成爲最好的。我的狗和我一起旅行,他也被工作人員寵壞了。很快就會回來。這將是我入住休斯頓的首選。這家酒店的工作人員是一流的!謝謝大家,你使這次訪問與其他物業脫穎而出。羅斯和我迫不及待地想再次訪問!

Let me count the ways , rooms are small as hell not like the one in Rosenberg Texas their alot bigger then the ones here, and barely any towels and their so small and the pillows flat, no laundry to wash nor dry that was a lie, no breakfast not even a bag breakfast that was a lie, the ice machine doesn't work , they have a sofa machine that doesn't take change but gives out change that doesn't work downstairs but has no sign that tells u that, then theirs no person hardly ever works at the desk been their 3 times and noone ever their smfh ,when their is she acts like she don't want to work she is to busy beening on her phone, halls smell like Mary Jane constantly when u tell her she acts like oh well just like the ice machine oh well , when u go outside the side doors u can't get back in the card key doesn't work so if u want back in the same way u came u better put something their to hold the door open so u can, smdh ! Only thing that was nice to look at was the blue pool not heated , Not a place I would ever stay at again rather go to the one in Rosenberg at least every thing works their and coffee any time u want it not just for breakfast either!!!! I won't be back , u can believe that!!

所以我們在這裏住了2晚,真是太棒了!!!我喜歡它是多麼的現代!soooo,乾淨,免費早餐,2層大堂和裝飾游泳池,wich很可怕,因爲我們住的時候下雨了,我喜歡它離餐館有多近!第二天早上我在早餐時讀了一條嘆息,上面寫着自己做歐姆拉特,我選擇了我想要的東西,而那個傢伙/廚師就在我的面前做了,沒有滑稽的謊言!我也喜歡各種各樣的早餐。我完全想再呆在這裏!

This hotel was so noisy and to top it off I got woken up out my sleep at 5am because my card didn’t go through , then when she got frustrated at the fact I wouldn’t allow her to charge my card because she was trying to charge me for something I already paid for. My reservation was prepaid!!!! I will never do business here again very unprofessional, and it was my wedding anniversary and I will definitely say this was distasteful ! Housekeepers are noisy when cleaning rooms, and kept knocking on my door all weekend smh