豪恩斯希思羅東溫德姆華美達飯店

Overall was a nice hotel to stay while being in london, it was close to many locations such as tubes and stores Would recommend to people who want to come for a visit for a short stay. Although the beds are super soft but the staff were very nice.

Everything is good

Food amazing however little shady regards their treatment towards an individual with life threatening allergies. Waiting staff assured the food contained none of her allergens yet she started to have a reaction on ingesting some of the food. Antihistamine tablets reduced reaction thankfully. My colleague asked to see the ingredients and all foods offered. This was never produced although asked for several times. The kitchen changed her food upon request. Pudding arrived with the comment “ this contains non of your allergens but we cannot guarantee that ingredients sourced have not been contaminated with nuts in the factory “ So my colleague was being handed the responsibility of Russian roulette with her pudding ! The pudding was refused. Ingredients list again not given on request and her pudding was exchanged for fresh fruit. Appalling service for someone that could literally lose her life from anaphylaxis.

When I come back to London, you can bet I’ll be staying somewhere else. This place does absolutely nothing to make your life easier. They do not have compatible plugs for international visitors. They do not have any refrigerators in rooms or microwave ovens in rooms. Also they won’t reheat food you have leftover. One thing they have going for them is the proximity to Heathrow airport and they also have good ice cream.

Unbelievable. Had no record of our stay - blamed computer! Put us in a room that was embarrassingly already occupied. Found us another which was ok. On checkout we reconfirmed our return in two weeks only to receive a notification 10 days later that our return was cancelled without cause or explanation. Appalling service

Room was not clean. Telephone was broken. Air conditioner was broken. They brought a fan instead saying that your room air-con had been broken for a long time. Do not care a health and sanitary conditions against covid-19. Nothing inside of hanging antivirus bottles. Reception guys are rude. Never qualified for a 3star hotel they say.