霍馬Homewood Suites by Hilton

The front desk employees sit down to service you..while you're standing (awkward). Lackluster check in process, 1 was helping someone and the other just had me stand there. Aftwr waiting I decided leave and use my digital key. Unfortunately the system wasn't working. Went back to another lackluster greeting... did not feel appreciated for being a rewards member. Will look for other options next time. Hotel needs updated..

I booked a room over a month ago on Hilton's website. Not a third party website! I booked two queen beds and a pull out sofa couch for me my wife and our three children. This was to be our room after a long day with a wedding and reception. We arrived at 1210 am to find out not only does the hotel not have the room we reserved but they had not contacted us by phone or email, cancelled the room, or provided a replacement option in any form and we had no room for them to give us. After arguing with the front receptionist who also contacted her night manager and 30 minutes going by we were offered two rooms that are not connected so it would have separated us from our children. We also asked for a refund once we learned they didn't have our room in any form and we were denied saying we had to contact corporate. So now we have to spend more time to cancel a room that the hotel doesn't have to even give us. It makes zero sense. It's completely unacceptable that this hotel cannot refund rooms after they give them to others when we have a reservation confirmation even for the room.