萊克伍德有浴缸的飯店

我到達和入住顯然是一個跡象,表明我在這個酒店長達一週的住宿。我下午4:15到達酒店,被告知我的房間還沒有準備好。我問是否有其他特大牀房,被告知沒有。因爲是特大牀房,我說我會等,但後來被告知沒有空房。你說沒有空房是什麼意思?她說“只是沒有”。好的。那麼我可以在州際和電梯間之外的房間嗎?她說沒問題,因爲酒店沒有電梯,所以不用擔心噪音。我被分配到酒店北端的二樓,就在州際公路旁邊,所以我打開空調,把噪音淹沒。它很舊,髒,作響。還有膝蓋和行李不好。真的是二樓嗎?沒有其他房間,但第二天可以退房搬房間。那真是巨大的不便。不謝謝。這家酒店好像沒有人真正關心它或管理它。客戶服務令人失望,在我一週的停留期間,走廊從未被吸塵,房間沒有服務,所以您必須找到一位管家來取毛巾和衛生紙,或沿着走廊走,樓梯飛奔,走另一條走廊到前台。祝好運,試圖在那裏找到人。前台工作人員很少到前台,如果客人需要什麼,他們不得不向後房間大喊以引起別人的注意。這個女孩在兩個不同場合非常粗魯,因爲我們是她的麻煩。我跟肖恩談了這件事,他說他會在我的萬豪BonVoy賬戶上增加2萬分,並代表她道歉。還沒有加分。沒有電梯,沒有穿梭機,也沒有步行距離內的餐廳,他們的小酒館只有很有限的時間,因此沒有飯菜可選,除非你支付Uber或Lyft的費用--在萊克伍德地區,後者很貴。酒店正在裝修, 基本上他們已安裝了新的地毯和窗簾.我不得不更換房間,因爲我的第一間房間的AC單元很舊,很吵,房間保持黑暗,燈光極小,除了瓷磚地板外,沒有升級到浴室或固定裝置。除了萬豪酒店,沒有其他客人的品質和服務。

当我听到万豪酒店时，我立刻想到奢华，尽管大堂和入口呈现出当你走进去时，至少我住过的房间肯定是过时的。标准国王的房间偏小，但即使是陈旧的旧房间，房间也是我住过一段时间以来最干净的房间。窗户通风，甚至有一个明显的缝隙让开放的冰冷空气进入，这使得房间的一侧显着下降。谢天谢地，我不喜欢睡得很热，我什至最终运行了冷却风扇而不是加热。那些在他们自己的人跑得很大声，所以任何轻睡的人都会有一点睡眠困难。床是柔软的半舒适的，作为国王，我睡在感觉更大的皇后身上。总体而言，如果您能以较低的价格买到它，那还可以，但更多的是一天或两天的住宿，而不是一周的住宿。

We arrived at about 9:00 Pm after four hours of delays. It took thirty minutes to check in. We asked for extra towels after my wife showered as the shower door leaked water all over the floor. We were told that as staff had gone home, we would have to come down and get them our selves (it was about 10:30 pm). The HVAC sounds like a jet liner. We requested a room change due to the loud hvac and got down grounded to a room on a lower level with the same hvac system! As we are good members we have access to a lounge with free food and non alcoholic beverages - it took three tries to get our keys formatted to access to what we paid for. We will never ever stay at this hotel again.

The hotel staff was not the friendliest, not rude but not upbeat or happy. Seamed to be invested in themselves rather than making their clients stay amazing. This hotel could definitely pay more attention to customer service and serving their customers. After all without us you would not be here. So now let’s get into some of the nitty gritty, upon arriving, as a Diamond Member the app says I get water and a snack, neither were given and the front staff says this hotel does not do this. What… every other hotel I go to does this! But okay thanks. Go to my room and see fingerprints all over the room. Mostly around and on light switches and bathroom counter. I informed the front desk and they just said that all their rooms are cleaned to the Hilton standards. I totally disagree because all I stay in is Hiltons. Then I find out that the pool is being cleaned, I think great at least they are cleaning something but then the front staff tells me it has been closed for cleaning for the last three weeks and has no idea when it will be done. I am from Canada and I do not carry any cash on me, wanted to do laundry and the staff could not charge a $1 to my room so I could do my dirty laundry, so I asked one of my American friends staying at the same hotel if they could lend me $1. I do my laundry and the washer does not drain fully or spin fast enough because the clothes came out soaking wet. I put them into the dryer and as course stall came out dripping. Talked with the front staff and told him. To my surprise all he said was “okay” and walked away. I feel a little compassion or offering me $.50 to put my clothes in the dryer one more time would go a long way. I stayed here for a week and the week before their sister hotel across the lot (owned by the same people) and saw and experienced many moments that made me think to myself “thats not right”. Will definitely give this hotel a lot of social media exposure in a negative way. Will never come back here until I know the whole staff including the man in the back office take some customer service basic training.

設施較新，保存完好。我有零投訴承認我留在這裏。老實說，它超出了我的預期。不幸的是，我早餐起床晚了，否則我也會對此發表評論。

The staff at the front desk were friendly and welcoming. The issue was that our room was not clean. We arrived very late after flying in from out of state. The first issue was when I pulled back the comforter there was a hair on the top sheet. In the bathroom there was dried urine around the toilet base. There was hair in the shower floor. The carpet was matted. I let the front desk know and asked for the room to be cleaned. When we returned there was still dried urine around the toilet and a dirty/used washcloth hanging over the shower door. Another lesser issue was that there were stairs on both sides and front of the building so you had to drive up and drop off luggage and then go park.

前門/檢查區非常小,從別人進出2英尺都沒辦法。沒有卡鑰匙就無法進行無接觸的入住或進入房間(儘管卡鑰匙在遠離那些使手機失去磁性的手機時仍然失敗)。維修人員戴着面具--下巴下,臉部沒有戴。他從不疏遠自己,實際上不止一次近距離推過我。我們的房間在頂樓朝西--我們的房間有直射的太陽,天氣很熱,所以我們的房間很熱。我原以爲可以打開空調,但是沒有用--單獨的臥室沒有一個單位,只有一個小小的通風口,到客廳裏另一個家庭成員正在睡覺,所以臥室很熱。所以接下來的事情是打開窗戶,但是有一個巨大的安全燈直接照到窗戶上。爲什麼?它不應該指向停車場,而不是房間?光線可能增加了熱力。所以整晚都太熱了。我們退房的時候,我正在看家用推車,沒有看到任何異常的東西--沒有專門的蒸汽清潔器等。如果在洗碗池下的小洗碗液里加一小包賴索擦拭,就可以對物品進行消毒了。

到達後,前廳的門上掛着當地政府的取消演出的通知。引用的市話部分是5.56.080(A)(3),允許Lakewood暫停任何服務呼叫超過1.89x酒店過去12個月房間數量的住宿設施的許可證。我通過hotels.com預訂了147間客房,因此去年至少需要288個電話服務。雖然聽證會取消了,如果你住在這裏,警察可能會出現你入住期間。我問店員有關牌子的事,他說不知道。他給了我一個房間。我去了,電視和燈都亮了。卡起作用了,但我以爲他給我的房間錯了。它看起來不像是被打掃過的,牀頭櫃上還有另一套鑰匙卡。我走進來,然後退了出去,回到前台,以爲我被給了錯誤的房間。他說那個人應該搬出去給我換個房間。在去這個房間的路上,我注意到大廳下面的房間,很容易看到裏面。它看起來像是一個長期的居民,是一個部落居住在那裏。住院醫生的牀上堆滿了一堆垃圾,包括一個看起來像木托盤的東西。當我到房間時,門敞開着,非常大。電燈開關不起作用。裏面沒人,但是牆上補了幾個洞,看上去很髒,冰箱的把手也壞了。我回到前台問開門是怎麼回事?那個傢伙給我開了3號房。這張照片看起來不像我之前給過客人的,但是看起來還是沒有被打掃過,聞到煙味,有一支鋼筆,還有上一位客人留下的******牀頭櫃和周圍地板都灑了些東西,還沒清理乾淨。恆溫器壞了。好像是出了什麼問題,但蓋子被拆掉了,所以看不到溫度和設置。天花板漏水,桌上水都流出來了,冰箱不乾淨,牀單上有污漬,有小紅點,我以爲可能是血跡,就回前台去了店員去給我第四間房,我要求退錢,店員說要過hotels.com我離開後給hotels.com當天的店員和第二天的經理都拒絕了hotels.com要求退還我付過的錢,他們留了一晚,因爲那是他們改訂訂房的政策,這沒意義。我不會走遍酒店的所有147個房間,試圖找到一個空房間,已經打掃過了。我一個晚上都沒有入住,應該已經全額退款了。