We thoroughly enjoyed our (unexpected) stay here as our original accommodation fell through last minute. From the friendly concierge team who greeted us when we arrived, the lovely staff at the front desk were so helpful and patient when we were stressed about last-minute change of plans. The rooms are tastefully decorated and beds really comfortable. The room is really quiet - you wouldn't know you were in Auckland CBD. We will be back again next time we are visiting Auckland.
On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!
Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.
I'm in LOVE! Cosy, Welcoming, Boutiquey. Went for a night away from my boys felt like I'd had a week at a spa. The staff were attentive and kind without being stiff necked. Room service from the restricted late night menu was DELICIOUS and the in-house breakfast was a perfect selection of light continental or eggs any way. The open fire was warm and inviting being tended by a waiter but i really did feel like I could put a log on it if I had I had itched that urge, My room had views of the city ferry's coming on a gloomy day. I happily watched them from my bed tucked up with my selection of pillows and the soft cotton and wool blanket. I'll be back sooner than later I expect and I'll be asking for the same room. An awesome example of the best of what our city has to offer. Made me proud to be a JAFFA!
訪訪客Perfect Parnell Hotel Had one night here with the family and it was just perfect. The hotel was well maintained, clean, user friendly, comfortable, attractive and nice to be in. The room was well appointed and had everything we needed for our stay. We had a separate bedroom with two large beds in it. Very comfortable and fresh. The lounge was a good size. It had a mini sofa, some arm chairs, a round table and a little balcony looking out at the city and harbour. There was a bit of helicopter noise at night due to the proximity of the hospital. The hotel as in a nice location, just a short walk to the Rose Gardens and a set of shops that had a veggie shop, chemist, corner store, sushi shop and a café.
訪訪客The staff was very helpful. We arrived very early, so our room wasn't ready. They not only allowed us to store our luggage. They took it to our room went it was ready. So when we returned after exploring the city, all we had to do was check in and get our key. The room was an efficiency. While it had a kitchen, it was missing things such as pot holders and dish drainer. The bathroom and shower were a slip hazard, step up to the shower and no grab bars. Otherwise, the room was large and would have been comfortable for a long stay. They gave us only one key. The key is needed to keep the lights on. So if one of us went out, they had to leave the key, then call up to the room when they returned, because they need a key to run the elevator. If we had been staying longer, we would have asked for a second key. There is a convenience store across the street and lots of restaurants within a block or two.
訪訪客The staff in office were so friendly and helpful. Just ask nicely and they are happy to help where they can. I recently stayed 15 nights but initially could not get all nights confirmed due to some full dates. Upon arrival, I explained my desire and through a but of luck (due cancellations) and helpful staff, I was able to secure rooms for my whole stay. I needed to change rooms from a 2 bedroom to a studio and the managed to give me room on same floor (actually next door) making my move from 1st room to 2nd room very easy and convenient. The room cleaners are like a SWAT team - so impressed with there speed and efficiency. It seems nothing is too much of a problem from extra coffee or cleaning supplies, to fresh towels. Thanks for making my staff as smooth as possible. . I was so happy with the smiling service, I even brought a little box of Cadbury favourites for the office staff to share. Kindness returned with kindness. The undercover parking is convenient and cheap. Walking distance to Westfield. Easy cooking facilities with dishwasher, washing machine, dryer and all the powders supplied. Just so convenient all round. Just walk in with your suitcase, do a quick supermarket shop and it is like a home away from home :)
訪訪客Such a beautifully decorated hotel ,very classy and comfortable. The staff stood out as so welcoming and helpful ,making you feel like real guests in their home. The evening meal was terrific beautifully presented as was the breakfast. The beautiful tea sets really made an impact ,also there in the room. The room wasn’t the normal ,sterile room you expect ,it was cosy and comfortable with a good sized bathroom. Would love to return soon.