The hotel is very well laid out, never too far of a walk to reach any of the restaurants and bars. We truly enjoyed the Mezcal swim up bar - especially the bartender Pedro - our group still talks about the good times with him. The rooms are nice we appreciated the towel animals, housekeeping staff did a great job. Food quality was top notch. We however as a group did not enjoy the no reservation policy, which made it challenging for a group of 12 to dine together. The pools need a way to cool down, the water temp was so hot in the afternoon that the water wasn't refreshing. The Foam party was fun, but it felt like bath water. We enjoyed the White Party at the Jalisco. Tony at the La Plaza bar was great. Jessie in the all day buffet.
I would give 5 starts just for “The Nest” restaurant. Special mentions and a big thank you to Nazly, Daniela, Andres, Julio, Roberto for their excellent service. Family-like service with a smile and always ready to accommodate requests. I’d say everyone who worked here made us feel welcome and we ended up frequenting the restaurant just for the service, food and views. 5/5 for the breathtaking views and the delicious Mexican meals. The reason for giving a 4/5 is for the overall family selection itself. While it’s definitely better than the rest of the resort. Pros: access to a nice beach that isn’t crowded, pools are nicer and good small perks / conveniences. Carlos (the butler) made us feel welcome and was always ready to serve with a smile. Room cleaning frequency is way better (by a mile compared to the regular) - thanks to Belen our tireless and excellent cleaner. Cons: Other restaurants (outside of Nest) are nearly impossible to get a reservation on the App, when we managed to talk to someone and get a reservation, we realized the restaurants aren’t even 50% full. It’s not easy to get a hold of folks on the phone from the room, but when you meet them face to face they are ready to help. Non-family selection areas: Before we upgraded we had constant badgering from the palladium attendants who wanted us to do a walking tour to get some free spa coupon. Service at the regular resort (not family selection) was minimal - tough to catch a hold of anyone and SO crowded so we felt the need to “have to” upgrade.