We have stayed at hotels located in or very near major airports. Some have been good, but we have found those actually in the airport usually practice treating guests as prisoners who don’t have other good options. Service there is usually average at best and care of the property is often marginal. Not so with the Sapporo Portom International. We wish every major airport in the world had a hotel just like it. It is new, modern, comfortable, well maintained, and run by a professional helpful staff. Our room was a Superior Twin, a typical shoe-box shaped hotel room, this one on the big side. Those who frequent hotels know the typical shoe box room will suffice as long as it’s clean and the water is hot, but you also probably notice some owners do a lot more than others with their rooms to make guests comfortable. This room has all the latest high tech, from lights to tv to curtains to outlets for charging. There’s a safe, fridge, and nespresso coffee maker. The bathroom has a little wet room with separate tub and shower. However, unlike many Japanese hotel wet rooms we encountered, the shower was western style (rather than the onsen-style with both shower and faucet, sitting stool and big bowl). However, if you want an onsen bath, the real thing can be accessed on the 4th floor of the hotel where there is everything you need to cleanse and then soak in a public bath of hot mineral water. The hotel also appears to be designed to facilitate quiet and rest. It’s purposely dimly lit and located at one end of the international terminal away from other airport services. It has black-out curtains. The location, which helps keep it quiet, is about 15-minutes' walk from the domestic terminal where most of the airport’s services are located (just a Lawson's convenience store nearby the hotel as well as a Visitor Welcome Center type place). Even if your itinerary doesn’t take you to the domestic terminal side of the airport, if you have time, you’ll likely want to peruse the many shops and restaurants over there. If you’re technology challenged, make sure to quiz the staff member who accompanies you to your room on room features and how they work. At checkout we were provided an airport cart and they loaded our luggage on it for us. This cart together with moving walkways between the international and domestic terminals removed a lot of the burden of crossing the airport on foot with luggage. We wanted to avoid rushing from the Sapporo city center to catch a 40-minute train or taxi to the airport for an early morning flight. The Sapporo Portom International was perfect, plus it afforded us a final onsen experience in Japan. Please build more.
ok, so I don’t know what happened during the pandemic, but this place did not live up to my expectations. The front desk female clerk (2023 jan 23rd morning duty) was rude beyond words, which completely ruined the whole stay. The checkin process was done in-room but I was asked to use the self checkout kiosk which I found a bit odd. Regardless, the clerk gave NO explanations as to how to use the machine (which by the way was all in Japanese) just beeped the key and left me standing. So upon making the payment, I made a mistake of putting a coin in a wrong place, and when I asked for help, she literally HUFFED in my face.. and scoffed (and I quote) “HAH! COIN??” I did not wish to be as insolent - thus asked for the manager or someone who speaks better English, but she just glared at me and told me to wait,.. the frustration! who would imagine something like huffing/scoffing in your face happening anywhere let alone at a hotel as such? Just to clear the air, everyone else were very friendly and helpful- much much gratitude to the in room dining staff - but like I said, one (not so) small thing to ruin the whole trip and my day… really hope they improve upon the checkout process or at least the front desk staff.
對於想要捕捉千歲城市風采的旅客來說,Best Western Plus Hotel Fino Chitose是一個理想的選擇。從飯店到新千歲機場7km遠,到JR千歲站600m遠,均很便捷。旅客們可以發現千歲鮭魚故鄉館 到飯店只有很短的距離。飯店佔盡地理之宜,超級北斗特急列車、Royce' Chocolate World和哆啦A夢驚喜空中樂園離此都很近。客房內的所有設施都是經過精心的考慮和安排,空調在滿足您入住需求的同時又能增添家的溫馨感。飯店內的西餐廳供應特色菜餚,來滿足旅客的需求。飯店周邊的美食也等待著您的探索,Yanagibashi(日本料理)會供應一流的推薦美味炸肉排定食,ベジポタラーメン Jill(日本料理)的醬油拉麵也頗受歡迎,Kitanohana Hayashi(壽司)也是家值得去的地方。優美的環境,再搭配上細緻周到的服務,飯店的休閒區定能滿足您的品質需求。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。免費停車場會對入住飯店的顧客開放。
Our family stayed at this hotel for 2 nights. While my other family members are completely satisfied and happy, I left with mixed feelings. But this is a special experience which I think is worthy of my time to share a detailed review here. We stayed at the suite resort and suite sky resort (1 night each). The design and maintenance of the hotel are impressive. It is a place that feels artistic, escaping from the busy life to fully relax and enjoy a good view of the lake. All guests need to take off shoes while in the hotel, and can wear the hotel wear (Japanese style) while doing different activities in the hotel (feel truly immersed in the atmosphere). Most staff are very smart, proactive, and attentive to client needs. They generally speak good English, although some cannot but they will still try their best to help. We tried both the Japanese tea ceremony and indigo, and those were very good (but these activities are not suitable for very young kids like aged below 6). The staff are real professionals. The rooms are ready early so after we arrive around 1pm (which is impressive because most hotels will just hold the room until the check-in time even though the room is available). We were led by the staff into the room and were given a brief introduction, and our luggage was carried by the staff. We stayed in a different room type on the second day, and could wait in the room until the new room is available at around 11:30am (again, this is very considerate action by the hotel). On the first day, we got champagne, welcome chocolate and fruit. On the second day, we got afternoon tea service at room (desserts which were very nice). Room size is large (100m2 or larger), and with the room service, it is enjoyable to just stay and enjoy fully the hotel room. The in-room dining area turns into sleeping area for kids at night (staff set up futons while we had dinner). The beds and futons were comfortable. The in-room jacuzzi and open air both (onsen) are great - the temperature of the onsen water can be adjusted by calling the front desk (we didn't adjust though, as it was just fine). The room service items are great - the kids like the Aonoza wraps a lot and the nuts in the platter have very special tasty smoky favor. Again, desserts were so good (they called it ”original sweets”, which they offer the strawberry tart and chestnut mousse for both days we stayed). The waiting time between calling and food arriving is acceptable (like 10 minutes in most cases, even in late evening). I didn't try their bar lounge though, because bar lounge doesn't accept kids. Location wise, it is close to the Lake Shikotsu by 10-15 minutes walk. Quite convenient to go there (and enjoy the Ice Festival) - we go back and forth a few times without problem. The hotel can also lend child ski boat, which the kids love. On the other hand, the meals are disappointing. We informed the hotel a couple weeks in advance that 1 kid is allergic to seafood and 2 kids cannot ea
Отличный отель по пути в аэропорт, останавливались на одну ночь, отель не большой, комнаты тоже крошечные, но всё необходимое есть. Отель находится рядом с веткой метро, можно доехать в центр или аэропорт, если рейс не сильно ранний. Персонал очень отзывчивый, мы были с горнолыжным оборудование, нам разрешили его оставить внизу, чтобы не тащить его в номер, так же мы попросили вызывать такси на утром, что бы нас взяли с оборудованием, такси было ровно в назначенное время. Есть на первом этаже термальный бассейн, так же со всем необходимым вплоть до расчёски. Рядом, огромный супермаркет и через одну остановку аутлет. В последний день мы успели все)