怡景賓館

Title: Serious Privacy Issue – Unannounced Room Checks Review: The owner entered my room several times without knocking or prior notice, using a key and saying it was for a “room check”. The door could be opened easily without any password, which made me feel unsafe. I believe guests deserve privacy and respect – this was a very disappointing experience.

Where should I even begin... The owner is very unprofessional and unwelcoming. I booked 5 nights here at first and then booked 5 more, because it was cheap and I was waiting for a visa. I was trying to save as much money as I could so I mostly stayed in my room. When I first got there I got lost, I couldn't find the building or the entrance, and the owner was frustrated and very rude. When I finally found the place I checked in and she put me in a different room than what I originally booked (can't complain, it was just me and one more girl). She explained the rules about turning off the AC every day from 11am - 3pm. I obliged. After 2 nights in that room she moved us both to another room, 4 beds, all girls. That room looked way better and the bathroom was way cleaner than the previous one, but one evening when I was having dinner I noticed a couple of cockroaches on the table. (also in both rooms and hallways there were no smoking signs, but people smoked in the hallways and their rooms anyway, the cigarette smell got everywhere and she didn't do anything about it when I complained) After 2 nights in that room she moved me back to the room she initially put me in. When I moved back to the first room she let me do my laundry, which I'm very grateful for but there might have been a miscommunication because she then said that she doesn't let her guests use the washing machine. After that is when I prolonged my stay and that's when she noticed that I don't leave my room often and she made a comment about it. That's a whole different long story but it ended with her kicking me out basically because I was "wasting too much electric energy" (on AC) by staying in my room all day. In the end she did offer a refund but she offered a price herself and I agreed with it, then she asked how we were going to do it. I gave her a couple of options and she told me to do it through the booking app. I did exactly that but the refund amount was higher than what she proposed. I told her that the app decided the price and she rejected it twice and went to sleep leaving me hanging and I couldn't sleep all night. I was trying to find new accommodation but the issue was that I didn't have my passport with me because it was at the visa centre. In the end, the app's customer service resolved the issue and gifted me a nice amount of trip coins and refunded my stay. I managed to find another accommodation and they agreed to accommodate me with only a picture of my passport. If you plan to stay here maybe just for a night it would be okay, but don't you dare stay in the room that you paid for for the whole day.

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