The facility is nice with generally good rooms and nice grounds. Breakfast is good with a good variety of Eastern and Western cuisine. The staff at the front desk however are almost completely complacent and indifferent. They didn’t provide and welcome debrief ( we checked in late, received typed letter that said they would provide more info in the morning-that never happened over 3 days). We had to ask for many small items of information: where is breakfast served, where do we receive beach/ pool towels, can we sit at the beach beds etc… and the staff did the bare minimum, never actively engaging. We found it easier to ask fellow patrons rather than “bother” the front desk staff. Front desk young ladies were looking at cell phones most of the time and didn’t acknowledge when we came to the front desk. While it wasn’t harmful to us , it was very very different from our experience in the other 4 hotels we have stayed in thus far in Vietnam. The other locations/hotels went out do there way to be personable and friendly and offer help which provided a very comforts be atmosphere. The breakfast staff were excellent. Cleaning and friendly, as were the housekeeping staff. Front desk could take a lesson from their colleagues.
翻譯