會安阿勒格羅小型豪華水療飯店的評論

住宿方回覆: Dear Sir/Madam, Thank you very much for taking the time to share such a detailed and thoughtful review. We’re delighted to know that you enjoyed our hotel’s cozy atmosphere, stylish decoration, pleasant fragrance, and relaxing pool area. It’s wonderful to hear that our team, especially Nancy, made your stay more enjoyable with friendly and patient service.We also sincerely appreciate your kind suggestions regarding the hair dryer and the puddle on the road outside the hotel. Your feedback is very valuable to us, and we will certainly share it with our management team for improvement.Thank you once again for choosing Allegro Hoi An – A Little Luxury Hotel & Spa. We truly hope to welcome you back for another relaxing stay in the near future!Best regards,Ms.Jane (Assistant General Manager)

住宿方回覆: Dear Sir/Madam, Thank you very much for sharing your feedback with us. We’re glad to know that you enjoyed our convenient location, clean environment, and well-maintained facilities during your stay. Your recognition of our daily pool cleaning and hygiene means a lot to us.We truly appreciate your comments and hope to welcome you back to Allegro Hoi An for an even better experience next time!Best regards,Ms.Jane (Assistant General Manager)

住宿方回覆: 親愛的先生/女士：首先，對於您在我們酒店入住期間遇到的不便，我們深表歉意。關於您房間漏水的問題，我們想澄清一下，這是由於近期會安氣溫過高導致空調系統故障所致，而非屋頂漏水。這是一起罕見且意外的事件，我們已盡力盡快解決，並於當晚11:00為您安排了另一間客房，並於第二天為您提供峴港酒店的免費接送服務。關於水療服務，我們理解您的失望，對於未能達到您的期望，我們深感抱歉。在水療服務開始前，我們的工作人員已明確告知您，一位客人可免費，其他四位客人可享八折優惠。您已同意此價格，最終四位客人共417元人民幣。如果之後出現任何不便，我們深感抱歉。生活中，有時事情並不會照計畫順利進行，為此，我們真誠地希望您能理解。如果您再次光臨會安，請隨時直接給我們發送電子郵件。我們非常歡迎您再次光臨，並竭誠為您提供最佳體驗和專屬禮遇，以彌補此次入住體驗的不足。再次感謝您的回饋。這有助於我們不斷發展，更好地服務賓客。簡女士（助理總經理）

住宿方回覆: 尊敬的先生/女士：非常感謝您的精彩回饋！我們很高興得知您對我們酒店的內部裝潢、便利的地理位置以及我們韓語員工的熱情服務感到滿意。得知您下次來會安旅遊時還想入住我們飯店，我們深感榮幸－我們真心期待您的再次光臨！此致，簡女士（助理總經理）

住宿方回覆: Dear Qingqingye, Thank you very much for your wonderful feedback. We are truly delighted to know that our hotel was your favorite during your trip to Vietnam. It is rewarding to hear that you enjoyed the unique Southeast Asian charm with French touches, as well as the cleanliness and care we put into maintaining our rooms and pool.We are also glad that you found our lunch prices reasonable and even more affordable than those in the Ancient Town. Your kind words are the greatest encouragement for our entire team.We look forward to welcoming you back for another memorable stay in Hoi An.Best regards,Ms.Jane (Assistant General Manager)

住宿方回覆: 尊敬的LekHan，感謝您暖心的評價！得知您在我們酒店擁有如此難忘的住宿體驗，我們由衷地感到欣慰。您對我們友好專業的團隊的讚賞對我們意義非凡——很高興聽到您遇到的每一位員工都從頭到尾為您提供了特別的體驗。我們也很高興您喜歡我們乾淨整潔、維護良好的客房以及各種各樣的餐飲選擇。您的推薦是我們收到的最高讚美。我們希望很快能再次歡迎您和您的家人再次光臨。此致，Jane女士（副總經理）

住宿方回覆: 親愛的똘쁘니엄마，感謝您的寶貴回饋。我們很高興聽到您喜歡我們酒店獨特的古董內部和舒適的氛圍。同樣，我們友善周到的員工也讓您住得更加愉快，這讓我們倍感欣慰。我們非常感謝您的好評，並期待再次歡迎您，為您帶來難忘的體驗。此致，Jane女士（副總經理）

住宿方回覆: 尊敬的先生/女士：感謝您與我們分享您的美好體驗。我們很高興聽到您和您的兒子在會安阿萊格羅酒店度過瞭如此難忘的時光。很高興您欣賞我們舒適的床鋪、靠近古城區和市場的便利位置以及前往安邦海灘的接駁車服務。我們理解會安的街道與峴港的街道略有不同，但我們很高興它為您的旅程增添了色彩——尤其是所有地方都在步行距離內。再次感謝您，我們希望未來能再次歡迎您，共創美好旅程！此致，簡女士（副總經理）

住宿方回覆: 尊敬的TELETA，誠摯感謝您如此細緻周到的點評。我們非常榮幸您選擇入住會安Allegro - A Little Luxury Hotel & Spa，更欣喜的是，您的入住體驗令人難忘且愉快。得知您的迎賓體驗、客房舒適度和寧靜的氛圍與您抵達越南時的期望相符，我們倍感溫暖。我們尤其高興您欣賞我們貼心周到的服務，例如冷毛巾和迎賓飲料——我們希望這些小細節能在旅途後為您帶來輕鬆溫暖的感受。您對客房佈局、便利設施、免費自行車、海灘通道，尤其是早餐和泳池區的讚賞，對我們意義非凡。我們很榮幸能夠為您提供融合傳統魅力和現代舒適感的住宿體驗，您的評價完美地詮釋了我們致力於為每位賓客提供的服務。最重要的是，我們非常感謝您對我們員工熱情好客的認可。得知您在入住期間感受到真誠的歡迎和周到的照顧，我們深感欣慰。我們真誠希望很快能再次歡迎您和您的家人回到會安。再次感謝您的慷慨推薦。此致，Jane女士（副總經理）

住宿方回覆: 尊敬的 Jewelmatrix，非常感謝您抽空分享您的詳細回饋。我們很高興聽到您喜歡這裡寧靜的氛圍、乾淨的房間以及迎面撲來的溫馨香氛。我們也非常感謝您對我們友善員工的讚賞。我們非常高興您充分利用了我們酒店的位置，靠近夜市和古城區——夜幕降臨後，古城區的確散發著獨特的魅力。我們很高興您覺得椰子船體驗和會安回憶秀非常值得——這兩者都是該地區的亮點。也感謝您分享您對早餐和健身房開放時間的回饋。我們會認真考慮您的回饋，並努力進一步提升賓客體驗。很高興您入住 Allegro Hoi An，期待您下次光臨。此致，Jane 女士（副總經理）

住宿方回覆: Dear Yammichan, Thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed your leisure vacation and appreciated the breakfast selections and the sincere effort we put into our service. It’s especially rewarding to know that our staff’s friendliness and patience made a positive impression on you — we believe that a warm smile and attentive service go a long way in creating memorable stays.We truly appreciate your kind words and look forward to welcoming you back in the near future.Best regards,Ms.Jane (Assistant General Manager)

住宿方回覆: Dear Sir/ Madam, We are truly delighted to know that you had such a comfortable stay with us. It is wonderful to hear that our team was able to assist you promptly and that their friendliness and professionalism made your experience even better.Thank you very much for your kind words. We look forward to welcoming you back on your next trip to Vietnam.Best regards,Ms.Jane (Assistant General Manager)

住宿方回覆: Kính chào quý khách,Chân thành cảm ơn Quý khách đã lựa chọn lưu trú tại khách sạn Allegro Hoi An và dành thời gian chia sẻ những cảm nhận rất chi tiết.Chúng tôi rất vui khi biết rằng Quý khách hài lòng với phong cách thiết kế cũng như sự ấm áp, tận tâm từ đội ngũ nhân viên của khách sạn. Đồng thời, chúng tôi cũng xin ghi nhận những góp ý chân thành của Quý khách về chất lượng nệm, gối và dép sử dụng trong phòng. Chúng tôi thành thật xin lỗi vì trải nghiệm nghỉ ngơi chưa được như mong đợi đã ảnh hưởng đến kỳ nghỉ của Quý khách.Chúng tôi cam kết sẽ xem xét và cải thiện những điểm chưa phù hợp trong thời gian sớm nhất, nhằm nâng cao chất lượng dịch vụ và mang đến trải nghiệm tốt hơn cho khách hàng.Rất mong sẽ có cơ hội được chào đón Quý khách quay trở lại trong một kỳ nghỉ khác với trải nghiệm trọn vẹn và thoải mái hơn.Trân trọng,Ms.Chau Trương- Trợ Lý Tổng Quản Lý khách sạn.

住宿方回覆: 親愛的 Yorelayo，我們很高興能為會安 Allegro - Little Luxury Hotel & Spa 的賓客提供超越期望的服務。感謝您對我們酒店的滿意。我們的團隊非常高興您留下瞭如此積極的印象。我們非常感謝您提供回饋和推薦。此致，Jane 女士（副總經理）