My stay at Chillax Old Town turned into an absolute nightmare when the shower screen suddenly exploded, leaving me with glass shards embedded in my arms and feet. Shocked and in pain, I had to remove them myself before reluctantly seeking medical help at a dismal facility, Ho An Hospital. The hospital's grim condition—mold, mildew, and rusted medical utensils—amplified the distress of the situation. Adding insult to injury, although the hotel covered my post-hospitalization costs, they callously refused to compensate for the damage inflicted on my personal belongings by the shower screen explosion. Even when I suggested they cover the excess from my travel insurance instead of the exorbitant repair costs, they cited financial inability, despite boasting four business partners. Their promise to chase up the builders for an explanation is simply not enough. Immediate action is imperative, especially with ongoing guests on the premises. The sheer irony of a hotel named 'Chillax' being the center of such chaos is incredibly astounding. Their blatant disregard for guest safety and well-being is utterly appalling. I strongly caution against considering this hotel for anyone valuing peace of mind and personal safety. The thought of a potential recurrence of a shower explosion at any hotel now lingers in my mind, thanks to this distressing experience. The lack of accountability and care displayed by Chillax Old Town, including their failure to cover damages to personal items, is nothing short of unacceptable. PS: the hotel receptionists were trying to assist where possible. However they are only messengers.
翻譯